One of the fastest growing technology company (Taxi App) is looking for a City Operations head for support efforts in the Hyderabad region.  ABOUT YOU:  Naturally gifted at service and people management, you leverage your unparalleled empathy and charm to turn angry riders and drivers into our strongest supporters and ambassadors. You'll also be training, mentoring, and leading team members to provide world-class service. You look to build professional, repeatable processes and standards to scale support operations, while not forgetting that creating those positive, lasting relationships with our drivers and riders is at the core of what makes us so special.  WHAT YOU NEED TO HAVE?  - Language skills. The ability to speak, read and write English fluently is a must.  - Data analytics competence, Excel fluency   - Entrepreneurial self starter. You are ready for the autonomy that comes with building a new team, which includes defining the roles and responsibilities, goals and metrics, and processes within that team. You recognize that not every situation has a playbook, and are ready to face new problems and think of solutions independently.  - People focused. You're naturally great at dealing with people; whether listening to irate riders, supporting drivers, or setting proper expectations with internal stakeholders.  - Efficiency and process obsession. You hate inefficient processes and you are skilled at creating processes to eliminate them. You love learning how things work and you're always looking for ways to innovate.  - Analytical ability. We take an intensely data-driven approach to running our business. In order to manage quality and efficiency in your team, you are able to constantly monitor and understand trends data, and use it to make the right business adjustments.  - You understand the impact of a highly satisfied, excited crew of users, and are slightly obsessive-compulsive about grinding away at issues.  YOU ARE PREPARED TO?  - Work with our engineering and process teams to improve internal tools and user experience.  - Build an efficient and scalable support operation that produces stellar response times and high quality responses.  - Be a passionate advocate for all riders and drivers in India, and answer any questions that come your way.  - Build loyalty among new riders and drivers, and get our early adopters to fall in love with us all over again.  PREFERRED QUALIFICATIONS:  - Bachelor's or Master's Degree from a top-tier university.  - Between 0 and 3 years of experience at a top-tier multi-national firm or local conglomerate and/or entrepreneurial experience.  - A flair for writing - concise, structured and packed with personality  - Literate in SQL and Excel or other data management tools.  - Previous experience with support or experience with Zendesk is a nice bonus.  COMPENSATION:  - Full-time salary negotiable based on experience, and equity compensation plan.

Hyderabad

City Operations Head - Taxi App - IIM/IIT/ISB/XLRI/BITS 

City Operations Head - Taxi App - IIM/IIT/ISB/XLRI/BITS  ,Job Description for City Operations Head - Taxi App - IIM/IIT/ISB/XLRI/BITS  in EPP Consultancy in  Hyderabad for (2-8) years of experience. Apply Now!

Job Description for City Operations Head - Taxi App - IIM/IIT/ISB/XLRI/BITS  in EPP Consultancy in  Hyderabad for (2-8) years of experience. Apply Now!