Title/Designation: City Operations Head
Reporting to: Head Operations
Grade Positioning: SM
Skill Sets and core exposures:
- Execution Excellence.
- Process Compliance.
- Handling Complexity.
- Solving Problems.
- Audit Management
Key Deliverable:
- Ensure compliance on all parameters defined as per Assessment/grading standards to ascertain high quality leads for driver partners.
- Implement safety processes to reduce safety instances. ensure adherence to playbook to control safety instances.
- Run safety awareness campaigns for Partners & consumers for the city
- Drive projects as specified by CoEs to bring out best in class practices or solutions
- Closure of all partner issues within the timelines defined as per SLAs
- Partner Support-Escalations handling within the city
- Build a strong performance culture in the team, recognise and reward performance
- Nurture top quality talent for future roles
- Build unique systems and processes that are scalable to handle large teams
- Execute Quality and Process Audits
- Monitor non adherence of partners on Asset Thefts or non scheduled maintenance at the city level.
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