City Manager/Head - Strategic Accounts - Dotcom Industry

City Manager/Head- Strategic Accounts - Leading Dotcom company

Reporting to: Regional Sales Manager

Strategy and planning:

- Develop yearly strategy for the sales-function aimed at achieving sustained competitive advantage and deliver the requisite revenue

- Translate sales strategy into quarterly integrated operating plans and actions from the same

- Deep dive in to selected market and make each one into a mini metro

- Make MB a preferred advertising partner in real estate market

- Identifying the appropriate mix of clients/ supply/ demand and manpower to create these market

Driving result:

- Identifying potential clients for the location as there is huge market share which can be converted, also managing the relationship with the existing Clients.

- Drive product/service sales pipeline process to accurately forecast, qualify, realize and grow the sales pipeline while balancing locations and customer focus and increasing conversion-rate in the medium-to-long term

- Drive, engage and support own team in customer relationship management where the service has been deployed

- Collaborate with the team to develop, enhance the active partner eco-system [if significantly different based on product/service] and support its deployment in various locations

- Work together with the team and other departments within the organization to identify any process improvements and improve standards and efficiency

- Adhering to the SLA's as per the set process

Opportunity Driven

- Identify and evaluate potential market by generating regular insights about the location specific environment and customer shifts and initiate targeted action.

- Leverage existing relations as well as develop own relations with existing and potential customers in various locations to position the product/service, gauge customer experience and invoke confidence in Magicbricks as a trusted partner;

- Regularly review customer satisfaction trends - initiate necessary actions and mobilize improvements through sales counterparts and delivery teams to plug customer-experience gaps in order to achieve exceptional customer satisfaction score

People management

- Allocate work / responsibility amongst team

- Coach and assist in developing a strong second line

- Ensure goal setting and performance appraisal of team

- Provide functional guidance wherever needed

- Develop people related interventions/methods for retaining our employees

- Performance Measures

- Annual and quarter revenue generation/ sales figures [Target vs. Collection]

- Percentage variance in achieving annual sales targets

- Increase/decrease in market share

- Renewal rate Percentage of existing clients

- Increasing Brand Equity - Marketing / Product Promotional Spend Effectiveness for the product/service

- No. of active clients/ Penetration of new products

Educational Qualifications and Background

- MBA in Marketing and Sales

- Preferably have experience of being Lead of Sales in online classified portals/ecommerce/real estate/insurance

- Prior experience in product sales & B2b sales