City Lead/Head - Last Mile Operations

City Lead/Head - Last Mile Operations

Job description:

Responsibilities:

- Lead and optimize Hub Operations in line with logistics and supply chain standards.

- Ensure exceptional customer satisfaction and manage escalations effectively.

- Implement employee engagement initiatives to foster a productive team environment.

- Uphold Zero Tolerance Policy (ZTP), SOPs, and SLAs.

- Prepare business dashboards, manage budgeting, and oversee cash handling.

- Coordinate with departments for regulatory compliance and operational efficiency.

- Conduct team meetings, minimize attrition, and develop team leaders.

- Maintain safety standards, facility hygiene, and shipment accuracy.

- Address grievances through open house meetings and follow-up actions.

- Achieve KPIs related to capacity utilization and operational efficiency.

- Collaborate with local vendors, manage cash collection, and ensure financial reconciliation.

- Monitor Team Leaders' performance and identify talent for career progression.

Preferred Profile:

- Bachelors/Masters degree in Logistics, Supply Chain Management, or a related field.

- Proven experience in logistics operations management, preferably in a hub environment.

- Strong understanding of warehouse management systems and logistics software.

- Excellent leadership, communication, and problem-solving skills.