City Head - Sales - eCommerce

About the role:

You will be responsible for launching the operations from scratch for the city, and will be the CEO for all city business operations, including P&L responsibilities, balancing supply-demand, and customer satisfaction. You will be working in close coordination with the core leadership team, with a focus on driving excellence in business performance in sync with the core business propositions. You will be leading a team of 100 employees in the city.

Key responsibilities:

- Planning, and execution of new city launch from scratch

- Managing P&L responsibilities of Rs. 150 Cr. revenues

- Maintaining strong relationships with regional business partners, with a focus on activating direct customer supply channels

- Managing all offline retail store operations

- Laying down the city roadmap for growth and profitability targets

- Leading the operations execution with a focus on customer experience, revenue growth, and optimal resource utilization

- Hiring and managing of local supply, servicing, customer experience, and sales teams

- Implement city / zone wide pilots for new customer activation

- Ensuring process and policy adherence across functions, with a focus on delivering best-in class customer experience

- Adapting business strategy based on regional customer demand trends

Requirements:

- 4 to 8 years of professional work experience across strategy, sales, and operation roles

- Ideal candidates would have worked at FMCG companies or in high growth startups (as regional head roles)

- B.Tech or MBA from top colleges / universities

- Exceptional interpersonal, communication and influencing skills and an ability to navigate a complex and unstructured cross-functional environment

- Demonstrated experience of leading a team of 20 - 30 members previously