City Head - Operations - Internet/eCommerce

City Head - Operation

Key Responsibilities:

- Operational Leadership: Oversee all aspects of city operations including inventory management, order fulfilment, and last-mile delivery.

- Team Management: Lead, mentor, and manage a diverse team of operations managers, supervisors, and staff to ensure high performance and professional growth.

- Performance Optimization: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality.

- Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining service quality standards and promptly addressing any operational issues.

- Data-Driven Decisions: Utilize data analytics to monitor performance metrics, identify improvement areas, and implement corrective actions.

- Vendor Management: Manage relationships with local suppliers and vendors to ensure consistent and high-quality supply chain operations.

- Process Improvement: Continuously assess and refine operational processes to drive efficiency and scalability.

- Compliance and Safety: Ensure compliance with all relevant laws, regulations, and safety standards.

- Reporting: Provide regular reports and updates to senior management on operational performance, challenges, and strategic initiatives.

- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. MBA is a plus.

- 5+ years of experience in operations management, preferably in the quick-commerce, e-commerce, or logistics industries.

- Proven leadership experience with a track record of managing large teams and complex operations.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to thrive in a fast-paced and dynamic environment.

- Proficiency in using operations management software and tools.

- Strong understanding of supply chain management and logistics.