City Head - Logistic Industry

City Head

Our Client: It's a leading logistics tech company in India that provides on-demand intra-city transportation services. The company's solutions cater to a variety of industries, offering features like real-time tracking, flexible pricing, and reliable delivery support across multiple cities.

Job Title: City Head

Experience: Min 3 years of experience in Category Management

Education: Graduate with MBA Tier 2 preferred

Locations: Kochi and Lucknow

About the Role: We are seeking a City Head in our Rest of India city operations vertical. The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers ensuring better experience for all of the stakeholders. The role requires strong analytical, data driven decision making, people management, problem solving and process improvement/optimization skills.

Key Responsibilities:

- Responsible for P&L management of the city ensuring better profitability and growth.

- Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal city level and seasonal nuances. Identify new channels of acquisition to optimize supply growth and cost of acquisition.

- Identify potential growth levers in all the categories - Plan awareness/adoption activities in the city through multiple channels (offline + online) for demand growth. Drive Branding and other various BTL activities for offline brand presence in the city.

- Drive growth through better customer lifecycle management. From acquisition to converting them into quality retention. Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal level growth.

- Improve overall wallet share of the customers through cross sell and other strategic initiatives.

- Enhance customer and partner experience alike.

- Conduct and derive insights through competition analysis- Pricing, Demand Strength, Service quality parameters.

- Manage, develop and train the team for excellent performance and process adherence.

- Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories.

Skills and Qualifications:

- Good Analytical and problem solving skills

- Communication and negotiation skills

- Ability to build rapport

- Time management and planning skills

- People management

Requirements:

- Min 3 years of experience in Category Management or P&L management in e-commerce, logistics or internet marketplace industry with a penchant for leadership.

- For Kochi, prefer Malayalam speaking and work experience in Kerala market.

- For Lucknow, prefer Hindi speaking and work experience in Uttar Pradesh market.

- Proven track record of managing large teams and collaboration with multiple stakeholders.

- A competent decision maker with thorough knowledge about the local markets and industries.

- Deep knowledge of industry trends and experience in competitor analysis, research, and benchmarking.