City Category Manager - Internet/Online

AM - City Category

Primary Responsibilities:

- Supply/ demand acquisition: constantly maintain an over-supplying effort by Keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently Training and effectively retaining.

- Retention: Will be involved in supply/customer retention activities like calling, Partner engagement validation, zonal wise supply fulfilment, and customer Retention etc.

- Community management: actively moderate (bring people together), leverage, And rule the driver /customer community to shape the best service quality to Users and the best worth for drivers.

- Execute Marketing and Branding initiatives for the city as per the BTL plans

- Market intelligence: Gather market and competitive intelligence from various Sources and create actionable insights

- Analyse data and prepare reports to monitor performances, find business Problems and come up with solutions.

- Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.

- Talent acquisition and management: Build a team that strives to win and Constantly track the efficiency of your team and the service quality provided to the network and deploy corrective/improvement. Will be leading a team of 20+ High performing individuals.

Educational qualifications preferred: Institution tier: Bachelor's Degree or Postgraduate in sales and Marketing