CITI India - Channel Manager - Credit Cards

Channel Manager Credit Cards

- Primary Location Mumbai, India

- Job Category Consumer Sales

The Field Sales Intmd Officer is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

- Proactively approach Citi clients to establish real needs, understand the client and their requirements.

- Provide advice and product information to Citi clients as appropriate, outlining features and benefits.

- Manage agencies sourcing applicants for Citibank credit cards and other products.

- Build and maintain new and existing vendor relationships.

- Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers.

- Achieve or exceed decided sales targets.

- Fulfilling the clients' necessities while providing an exceptional client experience.

- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

- Identify techniques to improve sales productivity to ensure business targets are met and conduct team trainings.

- Maintain compliance and legal standards set forth by business.

- Apply in-depth knowledge of sales to resolve client issues and identify client needs.

- Communicate risk concepts to sales team to maintain satisfied service quality.

- Ensure all sales activities are conducted within the approved compliance and regulatory framework.

Qualifications:

- 4-8 years of relevant experience.

- Previous sales experience preferred.

- Ability to communicate with all levels of management.

- Extensive knowledge of financial industry regulations.

- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

- Effective problem-solving and decision-making skills.

- Consistently demonstrates clear and concise written and verbal communication.

Education:

- Post graduate degree/University degree or equivalent experience.

- This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Consumer Sales

Job Family : Field Sales

Time Type : Full time