Circle Head - Retail Branch Banking

- Maintains Profit and Loss and Balance Sheet Management for the region

- Executes the Regional strategy in consultation with the Business Heads

- Researches and monitors market competition for the respective region

- Ensures Effective Change Management

Cross Sell & Portfolio Management :

- Focuses on Sustained Revenue Generation for the respective region

- Acquire Liabilities of family/group members of customers in the portfolio

- Ensures Cross sell of other bank and third-party products to existing customers

Superior and Consistent Customer Service :

- Ensures that all expectations that clients & colleagues have from the BSD team is delivered in a timely, accurate & reliable manner.

- Manages customer escalations, customer grievance redressal, complaint management and response.

- Ensures that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers.

Strengthening Systems, Controls and Processes :

- Liaises with respective teams for effective and efficient Fraud Management

- Ensures compliance with Bank's policies and processes. Responsible for safety and security of branch infrastructure and staff in the region

- Publishes periodic MIS reports

Performance Management :

- Tracks and monitors daily productivity and book movement of the Region