Cigniti Technologies - Manager - Software Quality Assurance

Roles and Responsibilities :

- Accountable for creating process assets aligning to SDLC requirements.

- Develop, implement and maintain Quality processes, assets, process compliance and develop a culture of Continuous Quality Improvement across all development/SDLC and testing team

- Providing Process definition, review and deployment across all SDLC projects and teams in Consultation with the Managers

- Planning of Process Improvement activities specifically for SDLC

- Address the process training needs of the BU

- Perform review of account/project specific assets related to SDLC

- Participate in service delivery reviews with account managers or BU leads

- Maintain CMMI Maturity level 5 practices

- Develop, maintain and continually improve the Quality Management System (for Dev projects)

- Participate in Internal Audit planning, scheduling, execution, analyzing and tracking non-conformances to closure

- Verify audit results and initiate necessary CAPA (Corrective and Preventive action)

- Drive organization initiatives, quality methodologies and best practices across the organization

- Ensure process adherence throughout the lifecycle of the project as per applicable standards

- Facilitate in providing quality related information to RFP and SOW

- Conduct organization trainings on QMS and other related process areas

- Conduct and participate in various process automation initiatives

Skills :

- Extensive experience in full SDLC including Waterfall, Agile methodologies and/or DevOps

- Ability to create/review/update SDLC project and process assets (aligning to CMMI Dev, ISO 9001, 27001, etc.)

- Experience in implementing SDLC process in various domains like (Banking, Insurance, Retail and Mobile)

- Facilitate project team to identify the project risks and highlight risks to senior management

- Project Management and QMS maintenance experience

- Experience in auditing and monitor activities with regards to process and product quality assurance

- Experience in successfully implementing CMMI appraisals (SCAMPI-A) and ISO certifications

- Experience in Continuous Process Improvement in the organization

- Experience in statistical process control - Statistical Process Control (SPC), Statistical Quality Control (SQC) and Process Capability Analysis

- Quality Management System/ISMS - ISO 9001, 27001, 13485, 45001, etc.

- Experience in Lean and six sigma

- Hands on experience in MS-Office (Excel and PowerPoint) for creating multiple process documents

- Well-versed in IT strategy, GAP analysis and project proposal preparation

- Experience in performing metrics analysis

- Customer management exposure and good presentation skills

- Must possess exemplary collaborative and people management skills