Choice Of India - Head - Operations - Broking Domain

Head of Operations - Broking Industry only

About Us:

Choice International Limited is a BSE and NSE Listed Company. Choice Group is an End-To-End financial services conglomerate, encapsulating the entire range we have come a long way. Each passing year we keep widening our service portfolio to keep pace with technological progress.

Job Overview:

- The Head of Operations is responsible for overseeing the day-to-day operational activities of the broking company.

- This role involves managing processes, ensuring compliance with regulatory requirements, improving efficiency, and leading the operations team.

- The ideal candidate should have extensive experience in the broking industry, strong leadership skills, and a deep understanding of financial markets and regulations.

Key Responsibilities:

Operational Management and Process Efficiency:

- Oversee back office operations, including trade execution, settlement processes, and client account management.

- Ensure smooth functioning of back-office operations, including documentation, record- keeping, and data management.

- Develop and implement standard operating procedures (SOPs) to enhance efficiency and accuracy.

- DP settlement.

- MIS submission.

- Handle operations related to branch and head office.

- Manage cost efficiency in operations.

Regulatory Compliance:

- Ensure compliance with all relevant regulatory requirements set by SEBI, NSE, BSE, and other regulatory bodies.

- Stay updated with changes in regulatory guidelines and implement necessary changes in operational processes.

- Liaise with regulatory authorities and auditors during inspections and audits.

Team Leadership:

- Lead and manage the operations team, providing guidance, training, and support.

- Foster a culture of high performance, accountability, and continuous improvement within the team.

- Conduct performance evaluations and identify opportunities for skill development and career growth.

Client Services:

- Ensure high levels of client satisfaction by providing efficient and accurate operational support.

- Address and resolve client issues and queries related to operational processes.

- Collaborate with the sales and customer service teams to enhance the overall client experience.

Technology and Innovation:

- Work closely with the IT team to implement and maintain robust trading platforms and back office systems.

- Identify opportunities for process automation and technology-driven improvements.

- Stay updated with industry trends and innovations to keep the brokerage at the forefront of technological advancements.

Preferred candidate profile:

- Any Post Graduate.

- Minimum of 15 years of experience in the broking industry, with at least 5 years in a senior operations role.

- Proven track record of managing large teams and complex operational processes.

- Strong knowledge of financial markets, trading processes, and regulatory requirements.

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Proficiency in using trading platforms, back-office systems, and other relevant software.