Chief Technology Officer - Media

Roles & Responsibilities :

- Good Communications & Presentation Skills

- Ability to work in team and capable to work under pressure

- Primary responsibility of this role of SPOC all the IT Infra related problems

- He/She has interact & act as SPOC for Adnet employees / Vendors / Customer for all the IT Issues

- Co-ordinate with various vendors and Adnet offices and ensure call tracking of all the issues raised

- Good experience on excel and some knowledge of commercial terms

- Should be good in coordination

- Should be process oriented and able to work with a team

- Generating MIS as per SLA

- Deliver services as per procedure/process document.

- To follow up with vendors for the major call closures.

- Ensure adherence to escalation Matrix

- Follow the standard operating procedures as have been defined.

- Responsible to achieve uptime commitment as defined in SLA

- Monthly meeting with the Business to analyze data & present reports

- Ensure that all NCRs /corrective actions identified in internal and external audits.

- To identify training needs for all the engineers working in the accounts handled.

- Defining and maintaining the Standard Operating procedures

- Preparing and analyzing reports and sharing the same with customers and team Members.

- Escalation of site related issues to the Senior Manager e.g. Absence of key members of team, indiscipline, Problems with customer setup proactively.

- To allocate/jobs to the team at respective departments.

- To run CSAT & ESAT surveys onsite at defined intervals

- Act as a single point contact for the customer across locations for all service related issues

- Responsible for handling all the escalations (Onsite/out locations)

- Escalate the quality issues beyond control to defined escalation point as the case may be.

- Ensure Asset inventory to be maintained and ensure asset audit takes place every 6months.

- To ensure control of customer supplied assets

- Create Knowledge Base

- Preparation of operational schedules like Roster charts,

- Responsible to achieve uptime commitment as defined

Minimum of 40,00 to Max of 90,000 images processed per day. It is the largest Image processing company in India, growing at 40% annually.

Company Operations Model :

- Per seat/ Per Image costing

- Back office services KPO- Image/Footage Retouch, Post Production work

- Creative- Basic/High retouching, composites, Contour

- Content- description of Images, fusion, editorial, imagery, scrubbing

- Footage rating- processing images, retouch, submitting

Competition : Powerweave, Thoughtimprint, digitial media companies, Back office Companies, VFX & CGI companies