Chief/Senior Manager - Process Excellence - Insurance

Key Responsibilities :

The role is to front end PE initiatives with various stakeholders and will be responsible for:

- Need analysis and prioritizing challenges in consultation with ExCo or equivalents

- Identifying and driving projects that would build inefficiencies across the functioning of various units

- Delivering best in class customer experience

- Periodic reviews and updates of PE interactions & involvements

- Swiftly connect with stakeholders and manage the perceptions by engaging in the delivery of quick yet effective solutions on burning needs

Be the SPOC and PE mascot:

- Stakeholder Management, reviews, project governance, MISs & Communication

Performance measures :

- Identification of business needs and converting them into projects

- Identification of gaps in the existing process and arriving at the best suitable solution across all stakeholders

- Roll-outs, upgrades and other process governance activities

Job Requirements :

Qualifications :

- Bachelor's Degree (post graduate education in business management will be of added advantage)

- Certification in tools like TQM / LEAN / 6 Sigma or similar process excellence domain will be of added advantage

Experience :

- 7 to 10 years- experience with diversified service industry background and orientation towards operations management

- Experienced in handling project management role

- Experienced in handling or being a member of PE projects

Soft Skills :

- Good interpersonal skills

- Excellent stakeholder management skills

- Good communication skills, both oral and written

- Analytical & Solution providing approach with a bent of technologically oriented mindset

Functional skills :

- Proactively identifying Gaps and formulating action plans / seamless processes

- Leading the service quality transformation effort and delivering on the framework

- Substantial experience with operational or project management preferably handling various functional interactions

- Being able to influence stakeholders to sign off of processes

- The logical approach to highlight the process improvements to Management Team

- Able to manage time and priorities effectively