Chief Operating Officer - Telecom/BPO/FMCG/Staffing/EduTech

JOB PURPOSE:

The Chief Operating Officer (COO) will lead and oversee the business operations of Vision India across the staffing & skill businesses. The COO will play a critical role in driving sales, marketing, operations, delivery, and revenue, ensuring the highest standards of service delivery and stakeholder engagement.

KEY RESPONSIBILITIES:

1. Operational Leadership:

a. Develop and implement operational strategies aligned with the company's goals and objectives.

b. Institutionalize KRAs & KPIs aligned to the business plans, preserving interlinkages while ensuring directional independence. Management by objective.

c. Oversee daily operations, ensuring efficiency, quality, and cost-effective management of resources.

d. Drive continuous improvement initiatives to enhance operational performance.

2. Strategic Planning and Revenue Growth:

a. Collaborate with the MD & CEO and the executive team to define and execute the company's strategic ambition.

b. Identify and pursue the business expansion opportunities, partnerships, and markets.

c. Lead the development and implementation of business plans and budgets to drive revenue growth.

3. Sales and Marketing:

a. Develop and execute sales and marketing plans to achieve business objectives.

b. Market intelligence, align AoP accordingly

4. Client and Stakeholder Relations:

a. Maintain and nurture relationships with key clients, partners, and stakeholders.

b. Ensure high levels of customer satisfaction and create processes to address operational issues promptly.

c. Brand equity & recall: Represent the company at industry events, conferences, and meetings.

KEY PERFORMANCE INDICATORS:

1. Operational Leadership:

a. Operational Strategies: % of strategic initiatives completed on time.

b. Business Operations:

KPI 1: Month over Month operational efficiency metrices.

KPI 2: Operational & Efficiency metrics ( Resource productivity, Total Revenue, Cross sell, Customer Market share, Organic & Inorganic expansion.

c. Continuous Improvement: Number of continuous improvement projects.

2. Strategic Planning and Revenue Growth:

a. Strategic Initiatives

KPI 1: Strategic initiatives successfully implemented.

KPI 2: Quality of strategic reviews & compliance tracking.

b. Business Opportunities: New business opportunities identified & monetized.

c. Revenue Growth: Achievement against revenue targets, AoP forecast accuracy, Operational cost trends.

3. Sales and Marketing:

a. Sales and Marketing Strategies

KPI 1: Achievement on sales targets.

KPI 2: Marketing campaign effectiveness.

b. Market Trends

KPI 1: Frequency of market analysis reports.

KPI 2: Responsiveness to market changes thru actionable roadmap.

4. Client and Stakeholder Relations:

a. Relationship Management: Client retention & growth: Organic & inorganic.

b. Customer Satisfaction

KPI 1: Customer satisfaction scores.

KPI 2: Compliance to interaction calendar & response / resolution time to requirements.

c. Industry Representation:

KPI 1: Number of industry events attended & panel engagements delivered.

KPI 2: Networking outcomes, new contacts, partnerships funnel to the AoP.

QUALIFICATION & EXPERIENCE: Any Graduate with about 15 to 20 years, primarily in Telecom / BPO / FMCG / Staffing / Edu Tech. companies in an evolved leadership role

SPECIFIC EXPERIENCE: Leadership role in a fast-paced company for about 7 to 10 years in a Sales & Revenue role, managing large teams, preferably diversified business lines and a flair for relationship management