Chief Operating Officer - Technology & Operations - BFSI

Chief Operating Officer

Role Description :

The role would be a very high-impact one with key responsibilities of managing the overall operations for the organization in the country. The COO should work towards establishing all the significant metrics, required for evaluating the operational performance of the company essential to meet both client and financial goals.

We are looking for an individual who can both grow the existing business model and help capitalize on opportunities that the future holds.

Responsibilities :

The COO's primary responsibility is to manage Technology and Operations.

Technology Management

- Lead Local Product Development (Engineering) and Product Support

- Product Implementation

- Customer Support

- Third party Product Implementation & Integration

- In space of Banking and Financial Services, preferably in the areas of CORE Banking, Universal Banking

- Manage Customer Relationships and grow

- Support for the New Business Development / Business

- Growth

Operations Management :

- Complete Responsibility for the JV Operations, and Cost Management

- Ensuring local and Group compliance

- Continuous Process and Productivity Improvement

- Support for the New Business Development / Business Growth

- Management of Cash flows and the profitability

- Work / Collaborate with the CEO on Strategic and new Initiative from Operational aspect to proper the JV to establish a leading organization in Bangladesh

- While the role would begin with responsibility for Core Banking product, going forward will also manage other products.

- Appraise and evaluate the results of overall operations regularly and systematically, and work very closely with the CEO.

- The incumbent must have experience and appreciation of changing trends especially when it comes to digitization, mobile wallet and businesses that are run on mobile applications.

- It would be very important to adapt to the new trends and provide best-in-breed solutions that suit the customers- future-looking needs.

- This will not only help in consolidating relationships for the current business, it would also help in opening up new avenues and take this route to those modes of payments as well.