Chief Operating Officer - Project Management/PMO - BFS

COO project management PMO

COO Role

Location: Chennai

14+yrs AVP / VP

Project management, PMO, transformation, COO,

- End to End Project management

- We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status-

- Assisting the Head of the Business Line in Bangalore to deliver/implement transversal local & global strategic initiatives, full ownership on three main pillars

1) Management support (KPIs, Billing, HC & cost, CI, other transversal and ad hoc)

2) People & Change (KM, communication. change management, events & inclusion)

3) PPM and CRM

- Assist the BL Head in organizing EXCO / Governance meetings ; formalize & follow-up of the BL's Roadmap & action plan, BL point of contact for certain programs @ GSC and global CPLE, Program management.

- Role requires routine interaction with Regional counterparts, so strong hold on oral & written communication is must.

- Role requires the management of a small team contributing to the COO requirements locally and globally

- Need to have experience & exposure in people & performance management and management reporting

- Expertise in MS excels/ Word & PowerPoint presentation is a must.

- Role requires routine interaction with Regional counterparts, so strong hold on oral & written communication is must.

- Strategic vision, Some banking experience,

- Financial controller, Strong analytical skills,

- Able to work in high pressure environment, Highly motivated and team oriented,

- Ability to identify and escalate issues, keep management and peers well informed on a recurrent basis.

- Ability to bring new ways of working in the MSU functioning with future orientation.

COO :

- Be the bridge with Onshore/COO set-up following the initiatives of Onshore/COO team & updating the CPLE heads on the same

- Ensure the quality of work being achieved by CPLE teams by strong support to delivery teams, process, governance, reporting and interactions

- Ensure that the team's practice defined transition mechanisms, common collaboration frameworks, Standardize processes, Trainings etc

Management :

- Be accountable for driving the governance bodies for CPLE in SG GSC and with stakeholders

- Meeting & discussing with the internal stakeholders

- Following with the heads on various topics within CPLE

- Alerting the BL head on any blocking points or misses in advance

- Challenge & consolidate the data

- Draft plans for any action items

- Increase satisfaction level of ends-users (CPLE heads) for local & global process.

HR/People :

- In conjunction with the HR team ensure execution of talent acquisition and talent management to facilitate the goals of the sourcing plan.

- Communication SPOC with CPLE teams in GSC & Globally

- Responsible for people centric initiatives along with the HR BP, including Annual day, town halls, Visitor agenda

Admin :

- Manage seat allocation for new joiners

- Flex office data management (w.r.t changes needed)

- Provide required inputs on Landing Plan, Seat utilization to admin team on time

- Coordination on all Admin related tasks

HR :

- Head count/FTE reporting (staff evolution, forecast and budget, productivity analysis)

- Follow-up with EXCO members to complete the LP forecast each month within the due date

- Staff management: This includes RC & reporting manager changes, change of access in H/C referential database

- Actively participate in the BL re-org activities as and when needed

Finance :

- Co-ordinate to complete the billing on time and help Finance team to close the books as per the timelines defined

- Timely update of manual entries & reporting of manual payments

- Complete data integration in the billing tool and publish actual report to all heads

- Follow-up on the invoices pending for approval (>30 days) to ensure it won- t spill over into >60 or >90 days

- Be on top of the financial health of CPLE. Understanding the Financial breakdown and being able to identified proactively investment expenditure (right side).

- Keep the - Business As Usual- cost per FTE at budget and proactively take measure to keep it at budget if growth doesn- t happen as expected, without on quality keeping high quality standard

- Achieve efficiency target set in the budget process.

Communication & Reporting :

- Business line Org chart and Escalation contact matrix preparation

- MRM deck preparation and review with BL head

- Monitor various daily / Weekly / monthly KPI's & KRI's (key performance indicators & Key risk indicators) of operational teams, with timely delivery of reports to clients & the local management

- Publish BL reports (weekly/monthly) on agreed timelines

ORM/OSM :

- Coordinate with BCM team to provide data on BAU/quarterly BCP testing

- Participate in the BCP tests as MSU coordinator

- Maintain critical staff list to be used in case of any crisis

- Responsible for all RISK related closures & Mandatory Training follow up

- Meet the objectives of the BCM strategy for the department in coordination with the BCM team

- Responsible for Disaster recovery site down quarterly testing for CPLE staff across Bangalore & Chennai