Posted By
Posted in
SCM & Operations
Job Code
1436832
COO / MD
Operational Leadership:
- Oversee daily operations of the company, ensuring efficiency and effectiveness across all departments.
- Develop and implement operational policies and procedures to improve productivity and performance.
- Lead and manage the operations team, including production, supply chain, logistics, and customer service.
2. Strategic Planning:
- Collaborate with the CEO and executive team to develop and execute the company's strategic plan.
- Identify opportunities for growth and improvement, and implement initiatives to achieve business objectives.
- Monitor industry trends and competitor activities to stay ahead of market developments.
3. Financial Management:
- Develop and manage the annual operating budget, ensuring financial targets are met.
- Monitor financial performance, identify areas for cost reduction, and implement strategies to improve profitability.
- Oversee financial reporting and analysis to support strategic decision-making.
4. Quality and Compliance:
- Ensure all operations comply with industry standards and regulations.
- Implement and maintain quality control processes to ensure product excellence.
- Oversee health and safety protocols to ensure a safe working environment.
5. Team Development:
- Recruit, train, and develop a high-performing operations team.
- Foster a positive and collaborative work environment that encourages innovation and continuous improvement.
- Implement performance management systems to evaluate and enhance team performance.
6. Customer Experience:
- Ensure exceptional customer service standards are met and maintained.
- Address customer complaints and feedback to improve service quality.
- Collaborate with marketing and sales teams to enhance the overall customer experience
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Posted By
Posted in
SCM & Operations
Job Code
1436832