Chief Operating Officer/Managing Director - FMCG/Retail/Hospitality

COO / MD

Operational Leadership:

- Oversee daily operations of the company, ensuring efficiency and effectiveness across all departments.

- Develop and implement operational policies and procedures to improve productivity and performance.

- Lead and manage the operations team, including production, supply chain, logistics, and customer service.

2. Strategic Planning:

- Collaborate with the CEO and executive team to develop and execute the company's strategic plan.

- Identify opportunities for growth and improvement, and implement initiatives to achieve business objectives.

- Monitor industry trends and competitor activities to stay ahead of market developments.

3. Financial Management:

- Develop and manage the annual operating budget, ensuring financial targets are met.

- Monitor financial performance, identify areas for cost reduction, and implement strategies to improve profitability.

- Oversee financial reporting and analysis to support strategic decision-making.

4. Quality and Compliance:

- Ensure all operations comply with industry standards and regulations.

- Implement and maintain quality control processes to ensure product excellence.

- Oversee health and safety protocols to ensure a safe working environment.

5. Team Development:

- Recruit, train, and develop a high-performing operations team.

- Foster a positive and collaborative work environment that encourages innovation and continuous improvement.

- Implement performance management systems to evaluate and enhance team performance.

6. Customer Experience:

- Ensure exceptional customer service standards are met and maintained.

- Address customer complaints and feedback to improve service quality.

- Collaborate with marketing and sales teams to enhance the overall customer experience