Chief Operating Officer - Luxury Tours Segment

COO - Luxury tours firm

Company Overview :

- Our client is a premier luxury travel company dedicated to curating exceptional travel experiences for Indians traveling across the world.

- Client is the newest brand of the family of brands, India's largest and oldest family-owned, professionally-run businesses, that has excelled in the luxury travel industry .

- With a commitment to luxury, sustainability, and personalized service, we strive to redefine the art of travel by offering unique and unforgettable journeys.

- Our passion for the extraordinary is a family tradition, and our finely-tuned professional attitude comes with well-oiled corporate systems that help us in our simple pursuit of being the best at what we do.

Position Overview :

- As the Chief Operating Officer (COO), You will be responsible for overseeing the company's commercial and operational functions and ensuring the highest standards of service delivery, efficiency, and profitability.

- Your primary objective will be to enhance our position as a leader in experiential travel by expanding our offerings, optimizing operations, and fostering a culture of innovation and exceptional customer service.

- Reporting to the Managing Director, you will play a key role in driving strategic initiatives, operational excellence, and growth within the luxury travel sector.

Key Responsibilities :

Business Development :

- Drive business growth through strategic partnerships, innovative product development, and market expansion initiatives.

- Oversee and manage performance of the sales teams to achieve the sales objectives of the organisation.

- Foster relationships with key stakeholders.

- Negotiate and finalize agreements with strategic partners and vendors.

Strategic Operations Management :

- Develop and implement strategic plans and operational policies aligned with the company's mission and vision.

- Drive business growth and expansion strategies while maintaining a focus on operational efficiency and profitability.

- Monitor industry trends and competitive landscape to identify opportunities for innovation and improvement.

Operational Oversight :

- Provide leadership and direction to all operational departments.

- Optimize internal processes and systems to enhance productivity, streamline workflows, and improve overall operational performance.

- Ensure compliance with regulatory requirements and industry standards related to luxury travel.

Customer Experience and Service Excellence :

- Champion a customer-centric culture focused on delivering exceptional service and personalized experiences to our guests.

- Looking for candidates from Tourism DMC / Tour company /Luxury Tours segment only.