Chief Operating Officer - IT & Staff Augmentation

Key Responsibilities:

- Take ownership of building and developing the team, growing it from 50 to 300+ resources, while ensuring team alignment with company goals.

- Lead operational strategy and execution, ensuring that IT service delivery and staff augmentation projects meet and exceed client expectations.

- Develop a culture of excellence within the team, focusing on skill development, resource optimization, and fostering leadership at every level.

- Translate technical client requirements into actionable deliverables, ensuring alignment with team capabilities and company goals.

- Oversee day-to-day operations, with a focus on continuous process improvement, efficiency, and delivering superior client outcomes.

- Act as a key decision-maker on operational matters, supporting the CEO in scaling the organization and driving growth.

- Work closely with recruitment teams to streamline the hiring process, ensuring that resources are matched effectively to projects and client needs.

- Implement scalable processes for quality control, compliance, and operational efficiency, ensuring the team is equipped to handle growth.

- Manage relationships with clients and vendors, ensuring that expectations are met, and operational roadblocks are addressed.

- Monitor KPIs and operational performance, setting clear goals for the team to achieve better results and meet company objectives.

- Foster a collaborative, innovative work environment that encourages team members to take ownership of projects and deliver high-quality results.

- Ensure the company adheres to industry standards, legal requirements, and operational best practices.

Requirements:.

- 7+ years of experience in a senior operations or leadership role within the IT industry and/or staff augmentation companies such as Randstad, TEKsystems, or Manpower Group.

- Proven experience in scaling teams from 50 to 300+ resources, with a focus on team development, coaching, and building high-performing units.

- Strong technical background with the ability to understand and articulate client IT requirements and deliver projects that meet these needs.

- Demonstrated leadership and team-building abilities, with a focus on mentoring and developing talent within a growing organization.

- Experience in managing client relationships, delivering superior customer service, and ensuring projects align with client expectations.

- Excellent problem-solving and decision-making skills, with the ability to balance strategic thinking with day-to-day operational needs.

- Ability to collaborate across departments and drive operational success through cross-functional teamwork.

- Bachelor's degree in IT, Computer Science, Business Administration, or a related field (MBA preferred).

If you are an experienced leader with the ability to scale teams, develop talent, and lead operational growth in the IT and staff augmentation sectors, we would love to have you join our team!.