Chief Operating Officer - IT Services/Consulting Firm

Position: Chief Operating Officer (COO)

Company: Global Technology Consulting Firm (1000 employees, 20 years)

Headquarters: USA

Operations: India, Philippines, South America,

Industry: IT Services & Global Technology Consulting

Client Overview:

- Our client is a global technology consulting firm, certified partners with leading CRM, ERP, Cloud, and Salesforce management platforms.

- The COO will work closely with the CEO, CFO, and Board of Directors, overseeing operations across multiple countries. Country managers will report to the COO.

- The role focuses on organizational growth, operational efficiency, and business development across core service lines, including CRM, ERP, Field Force, and Managed Services.

Key Responsibilities:

- Lead - profitable growth- while driving business development across key geographical regions.

- Oversee - organizational development, strategy formulation- , and - implementation- of major service lines (CRM, ERP, Managed Services).

- Plan, organize, and direct- the organization's monthly performance to meet immediate and long-term objectives.

- Assess and restructure- the organization as needed to ensure continuous improvement and operational effectiveness.

- Develop and manage the - company's strategy, budget- , and performance plans. Analyze monthly financial reports and present recommendations to the - Chairman and Board- .

- Attract, develop, and manage- the Global Management team.

- Take full responsibility for - profit, revenue, and performance targets- .

- Manage and foster - client relationships- , ensuring customer satisfaction and service excellence.

- Identify and develop new business opportunities for - growth and profitability- .

- Implement and monitor - Environmental, Social, and Governance (ESG)- initiatives.

- Enforce - policies- that promote a positive company culture and align with the company's vision.

Knowledge & Skills:-

- Proven track record of delivering results and scaling a sizeable business, preferably in a global IT services company.

- Strong business acumen, creativity, and demonstrated ability to execute strategic initiatives for business growth.

- Global network and exposure- in multiple commercial industries.

- Inspiring leadership- with the ability to rally and motivate teams to achieve operational excellence.

- Strong understanding of - Information Technology- and its applications in business.

- Experience in managing - multi-country operations- and diverse teams.

Qualifications:

- Bachelor's or Master's Degree from a - recognized university- .

- Over all 20 plus years of experience and good to have grown from Project manager to delivery head VP software, Minimum of 5 years of experience in senior management, preferably as a President, CEO, or COO