Chief Operating Officer - Hotel

This role collaborates with the President/CEO to develop operational strategies surrounding: revenue and sales growth; expense; cost and margin control; and monthly, quarterly, and annual financial goal management. Through respectful, constructive, and energetic style, guided by the company objectives this position provides the leadership, management, and vision necessary to ensure the company has proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and ensure financial strength and operating efficiency,

Position Goals and Responsibilities:

- This position creates implements and monitors business processes and related policies and procedures that drive business initiatives and goals:

- Set operational and performance goals for the company that are aggressive, achievable, and tied to long-term goals

- Develop short-term and long-term planning and budget development to support strategic business goals

- Establish performance goals, allocate resources, and assess policies for senior management

- Demonstrate successful execution of business strategies for the company’s product and services

- Direct and participate in growth activities to support overall business objectives and plans

- Oversee and provide direction in capital market development, including participation in road shows, bank meetings, analyst meetings, etc.

- Develop, establish, and direct execution of operating policies to support overall company policies and objectives

- Motivate and lead a high performance management team; Mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department/brand in the operation groups:

- Provide direction to the organization that mirrors the mission and core values of the company

- Advise management team on key planning issues and make recommendations on important business issues

- Monitor department/brand performance against performance goals to ensure progress is being made

- Establish and monitor performance reporting systems,- gathering and analyzing trends to develop strategy

- Ensure department/brand activities comply with organizational requirements for quality management, legal stipulations, and general duty of care

- Build partnerships to promote the company’s brand recognition through marketing and new business development, - creating an external network to draw upon. Work internally with business partners to promote the company mission:

- Generate a presence in the community both professionally (Chamber of Commerce, Property Management Associations, etc.) and personally as a representative of the Company in charitable events and activities

- Partner with Marketing Department to develop and execute Marketing strategies geared towards increasing business and establishing brand recognition

- Remain up-to-date on current Property Management trends to ensure competitive edge

- Maintains relationships with local community and key people to increase property’s visibility in all markets

- Oversee a team that identifies, recruits, and hires top talent to successfully drive business goals. Establishing a culture of excellence and growth, with a staff that operates independent of supervision:

- Work with Corporate Human Resources Department to develop Standard Operating Procedures (SOPs); Customer Experience Training; Employee Policies and Procedures; and Employee Compensation

- Ensure the company maintains the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training.

- Promote a fun and inviting work culture that matches our corporate goals

- Makes certain the company is adhering to federal, state and local laws employment related laws and regulations.

- Ensures that employee related issues are resolved in a manner consistent with company policies.

Job Requirements

To be considered for this position all candidates must have the following:

- Masters of Business Management/Administration or Finance, preferred; Bachelor’s Degree, required

- Demonstrated record of achievement in a senior management position , with at least 10 years senior management experience, with 5 in an executive level position, such as General Manager or Vice President

- At least 5 years managing large budgets and staffs

- Federal contract experience

- Excellent people skills

- Must be proficient in Microsoft Suite; Knowledge of Room Master, a plus

- Strong listening, oral, and written communication skills

Other Qualifications:

- Excellent interpersonal , communications, public speaking, and presentation skills

- Solid working knowledge of budgeting, sales, business development, and strategic planning

- Ability to generate respect and trust from staff and external constituencies,- maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and corporate values.

Applicant MUST have the following skills:

- Ability to lead, plan, and manage change

- Passion, or the willingness to become immersed in work

- Initiative

- Strong organizational skills

- Ability to set priorities and multi-task

- Self-motivated, highly driven, professional

- Strong management background with a proven track record of success

- Acute sense of urgency, with strong time management skills- regularly beating deadlines with accurate work.

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