Chief Operating Officer - ESG

- The organisation is a corporate reporting, ESG, stakeholder communications consultancy. They offer integrated, platform-agnostic services across corporate reporting, sustainability and ESG communication, employee engagement and brand communication

- Clients : Large, established corporations as well as emerging ones to help shape the strategy, content and visual expression of their periodic reports to shareholders, investors and other stakeholders.. Key Responsibilities:. Delivery strategy and planning.

- Develop and implement delivery plans that ensures timeliness, quality and efficiency across all customer deliverables.. Visible improvement in quality of final deliverable based on identified upgrade areas.

- Monitor project progress, identify risks, and implement mitigation strategies

- Drive enhanced utilisation and productivity across different teams. Define key delivery metrics that align with company goals and drive the same

- Continuously evaluate and improve the efficiency and effectiveness of delivery processes

- Identify opportunities for process optimization, automation, digitisation and templatisation. Create a system for effective reporting and supervision.

- Customer satisfaction and retention. Drive initiatives to improve Customer engagement, satisfaction scores and overall customer experience

- Drive key operational and business performance metrics focussing on Customer engagement, satisfaction and retention.. Training & Development.

- Develop and drive a training and development program for the delivery teams to enhance their skills and performance.

- Promote a culture of accountability, client centricity, excellence and continuous improvement in the delivery teams. Build future ready talent by closely monitoring industry best practices

- Key outcomes expected. Client appreciation and expansion of business relationship with existing clients. A more engaged and aware team, that is ambitious and accountable. A globally relevant quality standard. Reduction in human dependence. Qualifications

To be successful in this role, you should have:

Education & Experience:

- Bachelor's or Master's degree in Business Administration, Communications, Marketing, Sustainability, Finance, or a related field.

- 8+ years of experience in corporate reporting, ESG communication, stakeholder engagement, or consultancy services.

- Proven experience in project management, process optimization, or operations within a corporate or agency setting.

Skills & Competencies:

- Project Management & Execution: Strong ability to develop, implement, and manage delivery strategies.

- Client Engagement & Relationship Management: Experience in handling client accounts, ensuring high satisfaction and retention.

- Strategic Thinking & Problem-Solving: Ability to anticipate risks, develop mitigation strategies, and drive continuous improvement.

- Team Leadership & Development: Skilled in training and mentoring teams to build a culture of accountability and excellence.

- Process Optimization & Automation: Experience in identifying opportunities for efficiency, digitisation, and standardisation.

- Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to - present ideas effectively to senior leadership and clients.

Preferred Qualifications:

- Certifications in Project Management (PMP, PRINCE2), Sustainability (GRI, SASB, TCFD), or Business Process Improvement (Six Sigma, Lean) are a plus.

- Exposure to corporate reporting standards, sustainability frameworks, and regulatory requirements.