Chief Operating Officer - Electronics & IT Peripherals Business

Hiring COO for a leading Electronics & IT Peripherals client in Chennai.

Role:

- COO will oversee our organization's ongoing Service Delivery operations & Products Businesses & procedures with P&L accountability.

- Designing and implementing Business Operations Strategy.

- Overall responsible for functioning of Products, Service delivery, SCM, QMS and Process Audit & Compliance, Customer Management & Brand Management.

- Ensure Customer delight & Wow experience across all touch points.

- Providing effective and inspirational leadership to enable Top Line Growth and Profitability for the Business.

- Vision to scale up the current business to next levels.

Desired Profile:

- Post Graduate Degree with 20-25 years- experience in Operations to IT Peripherals business / E-Commerce / Telecom business.

- A similar capacity having handled a larger portfolio of Business Operations- Pan India (B2B | B2O | B2C retail work experience).

- Experience in handling large teams of Operations, SCM and call centers.

- Business Processes for different service delivery model (COCO, FOCO, FOFO).

- Product technical knowledge in IT hardware / Mobile / other related domains.

- Planning, budgeting, Analytical and cost management experience.

- Strong Techno-Savvy