Chief Operating Officer

The key responsibilities will include:

- Flawless execution of client SLAs, meeting of deadlines

- Development, collation and reporting on all KPI dashboards reporting.

- Responsible for Compliance and Audit obligations for processes through extensive control and operations risk framework in line with corporate policies and guidelines.

- Attract, motivate, manage and develop a team of Service Delivery Managers/ Operations Managers that are focused at all times on service delivery to internal clients as well as external clients serviced from India

- Focus on India People Strategy

- Communicate and help foster the brand.

- Production of various MIS reports for use by the senior management and LoB

- Developing and implementing tools to manage and improve Quality, Accuracy and Timeliness

- Ensure effective performance management of assigned Operations staff in India at all levels

- Initiate and assist in India strategic focus initiatives

- Financial discipline around all aspects of relevant operations

- Direct and detailed input to compensation and incentive recommendations regarding all employees in Operations Director remit

- Other duties as assigned

To qualify for this role you will require:

- Degree Qualified

- Post Graduate degree in Finance (Proffered)

- 15+ years of total experience/relevant experience (as a guide)

- Ability to provide direction to a large group of staff to drive them towards achievement of common goals

- Ability to define problems, collects data, establish facts, and draw valid conclusions.