Chief Of Staff To COO - BPO/ITeS

Chief of Staff to COO

Our client is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, BFSI, CMT sectors. They helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US, the UK, India, they are trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.

They are looking for CHIEF OF STAFF TO THE COO

Core Responsibilities:

- Overseeing the company-wise operations on behalf of COO and come up with strategic interventions to make operations efficient and effective

- Act as a trusted advisor to the COO, providing strategic counsel and support on key business issues

- Prepare reports and presentations for the COO, summarizing key data and insights in a clear and concise manner;

- Improving the company's ongoing processes and organising procedures to ensure optimal efficiency and productivity

- Designing, reviewing and improving an organisation's structure and helping address ongoing problems

- Acting as a liaison between the staff, COO regarding the company's climate, employee's well-being and project updates

- Gathering departmental reports and compiling them into one company report

- Lead cross-functional projects and initiatives on behalf of the COO, ensuring that objectives are achieved on time and within budget

- Facilitate communication and collaboration across departments, ensuring that information is shared effectively and decisions are made efficiently

- Serve as a liaison between the COO and other executives, ensuring that priorities are aligned and goals are met

Key Performance Indicators:

1. Strategic Planning: Progress against key strategic initiatives, attainment of key performance targets, and successful execution of the COO's priorities.

2. Project management: Successful completion of projects on time and within budget, improvement in project management processes and tools, and successful collaboration and coordination across departments

3. Communication: Improvements in internal communication processes, employee engagement survey results, and successful alignment of priorities across departments.

4. Financial management: Achievement of financial targets, cost savings, and successful management of the COO's financial priorities

5. Leadership development: Employee retention rates, employee feedback on leadership