Chief of Staff To CEO - BPO/ITeS

Core Responsibilities:

- Act as a trusted advisor to the COO, providing strategic counsel and support on key business issues

- Lead cross-functional projects and initiatives on behalf of the COO, ensuring that objectives are achieved on time and within budget

- Conduct research and analysis to inform strategic decision-making and identify opportunities for growth

- Facilitate communication and collaboration across departments, ensuring that information is shared effectively and decisions are made efficiently

- Prepare reports and presentations for the COO, summarizing key data and insights in a clear and concise manner; Develop communications for the Board, Company and external meetings

- Serve as a liaison between the COO and other executives, ensuring that priorities are aligned and goals are met

- Manage special projects as assigned by the COO

Additional Responsibilities:

- Actively support Head of Strategy in development and implementation of a comprehensive strategic plan that aligns with the company's mission, vision, and goals.

- Monitor key performance indicators to measure the success of the strategic plan. comprehensive Skill Matrix and Juniorisation

- Play an active role in development of annual budgets, financial forecasts, business plans, comprehensive Skill Matrix and Juniorisation

Key Performance Indicators:

1. Strategic Planning: Progress against key strategic initiatives, attainment of key performance targets, and successful execution of the COO's priorities.

2. Project management: Successful completion of projects on time and within budget, improvement in project management processes and tools, and successful collaboration and coordination across departments

3. Communication: Improvements in internal communication processes, employee engagement survey results, and successful alignment of priorities across departments.

4. Financial management: Achievement of financial targets, cost savings, and successful management of the COO's financial priorities

5. Leadership development: Employee retention rates, employee feedback on leadership development programs, and the successful development of high-potential employees

6. Board and Stakeholder Satisfaction

Who will you work with:

- COO

- Business Leadership Team

- Business Development Directors

- Global Operations Teams

Ideal Candidate

1. Bachelor's degree in business, marketing, or a related field; MBA preferred.

2. 10+ years of experience in a senior management or consulting role

3. Strong strategic thinking and problem-solving skills

4. Strong leadership and communication skills.

5. Analytical mindset with the ability to analyze data and make data-driven decisions.

6. Ability to work collaboratively with other departments and stakeholders.

7. Excellent time-management and organizational skills.

8. Ability to work in a fast-paced, high-pressure environment.