Chief Information Officer

Chief Information Officer (CIO) - Role Overview

The Chief Information Officer (CIO) will be a key member of the executive leadership team, responsible for setting and executing the organization's technology vision and digital roadmap. The CIO will lead enterprise-wide digital transformation initiatives, oversee IT operations, and ensure that technology aligns with business goals to drive innovation, efficiency, and competitive advantage.

Key Responsibilities:

Strategic Leadership & Vision:

- Define, communicate, and lead the company's overarching IT and digital strategy in alignment with organizational goals.

- Serve as a strategic advisor to the CEO and executive team on emerging technologies and digital trends.

Internal Applications:

- Oversee the development, integration, and optimization of internal business applications (e.g., ERP, CRM, HRMS).

- Ensure internal systems support operational efficiency and scalability.

- Collaborate with department heads to identify tech needs and improve internal workflows.

Customer-Facing Platforms:

- Lead the design, development, and enhancement of customer-facing systems (web portals, mobile apps, e-commerce, etc.).

- Ensure a seamless, secure, and high-performing user experience.

- Drive adoption of technologies that enhance customer engagement and satisfaction.

Compliance & Certifications:

- Ensure all systems and processes comply with relevant regulations and standards.

- Lead and maintain ISO certification efforts (e.g., ISO 27001 for information security).

- Establish and monitor governance policies for data privacy and cybersecurity.

Digital Transformation & Innovation

- Spearhead digital transformation across all business units, including automation, process digitization, and customer experience enhancement.

- Foster a culture of continuous digital innovation, learning, and agile delivery practices.

Enterprise Systems & Infrastructure:

- Lead modernization and optimization of enterprise systems including ERP (e.g., SAP), CRM, and core platforms.

- Lead the IT Asset Management (ITAM) strategy, ensuring accurate inventory, lifecycle management, and cost optimization of hardware, software, licenses, and cloud services.

- Drive migration to scalable cloud architectures (AWS, Azure, GCP), and enhance IT infrastructure performance, resilience, and security.

Data, AI & Analytics:

- Develop and execute a forward-looking data strategy encompassing governance, analytics, and advanced AI/ML initiatives.

- Empower business functions with predictive insights, real-time dashboards, and self-service analytics tools.

Cybersecurity & Compliance:

- Design and oversee robust cybersecurity programs to mitigate risk, ensure business continuity, and maintain compliance with global standards (e.g., ISO, GDPR, NIST)

- Lead incident response planning and continuous threat assessments.

People & Organization Leadership:

- Build, lead, and mentor high-performing IT and digital teams, promoting upskilling and a digital-first mindset.

- Develop a diverse and inclusive technology organization that adapts quickly to change.

Stakeholder Collaboration & Business Partnership

- Work closely with business leaders to co-create tech-enabled growth strategies and optimize digital investments for ROI.

- Champion IT-business alignment to ensure technology initiatives deliver measurable business outcomes.

Vendor & Ecosystem Management:

- Establish strategic relationships with technology vendors, consultants, and partners to drive value and innovation.

- Negotiate contracts and manage service-level agreements (SLAs) for technology products and services.

Key Skills & Competencies:

- Proven leadership in digital and IT transformation at enterprise scale.

- Deep knowledge of ERP platforms (SAP, Oracle), cloud services (AWS, Azure, GCP), and digital enablers (AI/ML, IoT, RPA).

- Strong understanding of data strategy, governance, and advanced analytics.

- Expertise in cybersecurity frameworks and risk management.

- Exceptional team-building, communication, and stakeholder management skills.

- Commercial acumen with a focus on business value, ROI, and performance measurement.

- Experience managing large-scale IT budgets, vendor negotiations, and cross-functional projects.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related field (Master's or MBA preferred).

- 12-20 years of progressive leadership in IT and digital transformation roles, ideally within mid-to-large enterprises.

- Relevant certifications such as PMP, CISSP, CISM, TOGAF, AWS/Azure Architect, or ITIL (preferred but not mandatory).