Chief Executive Officer - Internet/Online/Retail

PURPOSE OF THE ROLE

Setup a world class operation centre to drive and lead the automate mother warehouse to optimize the delivery mechanism. Rationalize available resource to achieve organization business goals. Lead and develop teams, technology change management, business process re-engineering, strategic alliances, conceptualize and formulate business plan

KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE

Operations :- Lead and manage the entire operation space and take it to the next level.

Supply Chain Management :- Will be responsible for managing and driving the mother ware-house, Effective, management inbounds and out bound logistics, order fulfillment.

Distribution Management :- Form a strategic alliance to drive a cost effective distribution process with definite TAT.

Demand Planning :- Work closely with the sales & marketing and business analytic team to analysis the change in trends and buying habits of the target customers to forecast the future demand.

Risk Management :- Risk assessment, Risk analysis, and Risk mitigation

Financial Management :- Budgeting, and allocation of fund for the operation and management of the entire SCM,Vendor negotiation, technology up gradation cost, Up scaling of infrastructure and expansion, manpower allocation and wages, utility cost management, transportation and redistribution costing. Design a cost effective business operation process to rationalize financial implication and resource.

Quality Management :- To setup best quality practice to minimize error and defects, lean management, six sigma kaizen etc. Stress and focus on the TAT.

Statutory & Compliances :- Strictly adhere to the statutory and compliance, Government policies crafted for E commerce Industry, Labour Law, PF,ESI, Shops and establishment, Service tax, Vat etc.

Reward & Recognition - Design and formulate R&R model in sync with organization HR polices to motivate the workforce performance and enhance productivity.

Human Resource Operation :- Work in tandem with the CHRO in talent management, talent engagement and talent development. Conceptualize and help in implement HR best practice to HR next.

CRM :- Will be responsible for the manning and implementing best customer excellence practice, loyalty programs 360degree feedback mechanism, customer grievance TAT, put in place innovative customer interaction platform using the latest CRM technology.

KEY RESULT AREAS/KEY PERFORMANCE INDICATORS

Financial :- Demonstrates financial awareness

Controls costs and thinks in terms of profit, loss and added value

Entrepreneurial and commercial thinking

Customer :- Delivering results and meeting customer expectations

Focuses on customer needs and satisfaction

Sets high standards for quality and quantity

Monitors and maintains quality and productivity

Works in a systematic, methodical and orderly way

Consistently achieves project goals

Process :- Formulating strategies and concepts

Works strategically to realize organizational goals

Sets and develops strategies

Identifies and develops positive and compelling visions of the organization's future potential

Takes account of a wide range of issues across, and related to people and the organization

Learning & Growth:- Works productively in a high pressure environment

Keeps emotions under control during difficult situations

Balances the demands of work life and personal life

Maintains a positive outlook at work

Handles criticism well and learns from it

Adapts to changing circumstances

Accepts new ideas and change initiatives

Adapts interpersonal style to suit different people or situations

Shows respect and sensitivity towards cultural and religious differences

Deals with ambiguity, making positive use of the opportunities it presents

QUALIFICATIONS & EXPERIENCE

Education Qualifications and Technical Skills: BE/B.TECH/MBA/PGDM with 15 yrs of domain exposure.

Areas of excellence should include the following :-

- Business process re engineering - Leading and developing teams - Technology change management

- Implementing quality systems - Implementing SDLC processes - Negotiating deals

- Raising capital - Developing new business - Leading Change

- Product conceptualization - Product development - Product go-to market strategy

- Forming strategic alliances - Creating business plans - Owning budgets and P & L

- Growing revenue & Profit - Establishing offshore entities - Technical & functional knowledge

- Project Management - Program Management - Turnaround below par performance

- ERP Evaluation / Implementation - ERP Development / Implementation - POS Development/Implementation