Chief Delivery Officer - IT Services

About the job:

- As a Senior operating leader, this role involves managing India operations and Global Service Delivery with a high growth potential.

- You will have a direct reporting to the President in India and the EVP in the U.

- We are looking for a self-starter who is energetic, agile, and can provide direct leadership to Technology services delivery teams, operating teams, back-office teams enabling them to deliver exceptional outcomes while maximizing productivity.

Responsibilities:

- Managing entire operations of IT services for the parent organization and Clients in the US.

- Hiring and staffing teams to ensure operations stability

- Get Involved in customer engagement activities and will be one point of contact for Business development Leaders / Client Managers / Vendors / Recruiter Leaders

- Oversee contractual changes / amendments

- Drive Quality initiatives to bring continuous improvements

- Oversee turnover, training for staff, and involving in their development planning

- Closely working with Company CXO leadership and Finance & Sales teams to manage account P&L

- Analyze and assist associates with their workload, regularly review the performance of the team

- SOP Review, Update, and validation position to handle tough customers.

- Maintain customer connect through governance rigor and regular customer interaction

- Own end-to-end client service delivery and P&L and ensure high-class service delivery

- Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L

- Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, Developing Proposals, aiding and enabling robust transitions etc.

- Ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability

- Lead the way in implementing new technologies in operations and display a strong executive presence

- Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell

- Lead/groom supervisors to ensure all the process activities are completed and SLAs met

Minimum Qualifications And Experience:

- Minimum 20 Years' experience in Managing IT and BPO services

- Shall have experience working with US clients supporting from India and onsite experience is preferred

- Relevant years of diverse operations experience

- Intellectual agility and analytical outlook

- Collaborative and Influencing skills

- Excellent comm skills

- Should have extensive development/programming background and shall have experience in digital technologies like AI/ML, Data Analytics, Big data, Cyber Security, DevOps and Enterprise applications on Java, Microsoft and ERP Platforms

- Should have extensive experience in writing responses to RFPs and developing technical documentation

- Should have services background than product and start up

- Should be able to work with the Sales team and develop proposals and make presentations to the client etc.

Preferred Qualifications:

- BTech/BE/MBA

- Work Hours: 2 pm till 11 pm IST

Work Location: Gachibowli, Hyderabad (No Remote option)