Chief Business Operations Officer - FMCG

Job Profile

- Sales performance culture: Ensure that the operations team aligns with the sales target and ensures that the sales team gets excellent quality products as per the sales targets without any delay.

- Customer Delight through Excellent Quality and Robust Food Safety Culture: Foster robust food safety and excellent food quality culture that enhances great customer experience.

- Absolute Human Safety: Ensure absolute human safety culture at all workplaces.

- Operational Efficiency and Effectiveness: Ensure that the operations run efficiently, effectively, and aligned with the business goals.

- Strategic Implementation: Translate the company's business strategy into actionable plans and ensure its execution.

- Performance Management: Monitor and evaluate the performance of all departments under operationsaligning to the sales performance.

- Culture, Leadership and Team Development: Foster a culture of inspiration, people care, and development tocreate a strong and confident operations team with dynamic leadership.

- Process Improvements and Innovations: Identify opportunities for process improvement and drive innovationswithin the organization.

- NPD: Passionately drive new product development.

- Finance: Plan and manage the organization's budget, control costs, and improve overall financial performanceof operations.

- Risk Management: Identify and mitigate operational risks to avoid any kind of delay in supplies to sales.

- Communication and Collaboration: Facilitate effective communication and foster collaboration culture across departments and within the leadership team.

- Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industrystandards.

- Procurement & Vendor Management: Optimize costs, ensure supply chain efficiency, implement best practices,manage vendor relationships, and risk management.

Key Competencies

An inspiring leader who believes in performance through people. He will ensure that all the teams are kept highly motivated, always believing in giving solutions and supporting its people during tough times to keep their morale high.

Comes with the ability of having strategic vision, operational expertise, marketing and sales acumen, with a deep understanding of finance & product costing.

Strongly believes in collaboration with other business functions.

Major KPIs

1. Operational Efficiency: Operational Cost Reduction - Measures the reduction in operational costs.

2. Financial Performance: Profit Margins - Tracks gross and net profit margins.

3. Customer Satisfaction: Net Promoter Score - Assesses customer satisfaction and loyalty.

4. Supply Chain Management: On-Time Delivery Rate - Monitors the percentage of products or services delivered on time, highlighting the effectiveness of SCM.

5. Employee Productivity: Employee Productivity Rate - Measures output per employee to check the efficiency and effectiveness of workforce management.

Experience: 15+ years

Reproting to CEO

Location: Maharashtra