Chief Business Officer/Head - Sales - Domestic BPO Industry

Chief Business Officer / Head of Sales - Domestic BPO

Overview :

The "Chief Business Officer (CBO)" / Head of Sales for a Domestic / International BPO

The person is responsible for defining and executing the right strategy for the company's business development, developing and executing sales strategies that drive revenue for the company, monitoring and reporting on sales goals, and work closely with other executives to drive strategic direction and resource allocation for meeting the company's overall vision & goals.

Roles and Responsibilities :

- Building out a robust sales and business development strategy for the company

- Create and establish yearly business plan in consultation with Senior Management that align with the company's plan for business growth and expansion.

- Assess and evaluate the available people, process and business performance across all territory / regions and products of the company and align them with the business goals.

- Based on the evaluation, provide insight and recommendations to both short-term and long-term business growth plan of organization to Senior Management of the organization.

- Participating in management meetings and senior leadership discussions on key strategic matters.

- Nurturing the right partnership and building the eco - system for the company that enables greater visibility in the market and high velocity lead flow

- Supervising and extracting highest level of efficiency and productivity from the sales team

- Make the company's presence felt into the market through participation in domain industry forums

- Responsibility and accountability for revenue and sales numbers with considerable profit margins

- Develop a team through continuous upskilling & training programs, thereby building capabilities.

- Unlock new avenues of growth channels to deepen engagement with our consumers & bringing efficiencies into the existing channels of customer acquisition and retention

Skills Required :

- Handled B2B sales team across India

- Should have very good networks with potential BPO clients

- Client acquisition in BPO process for both domestic and international.

- Excellent Communication skill as a Head of Business.

- The person should have handled a large team to support sales.

- Highest standard of integrity, humility, and ethics

- Ability to take the team along and provide them encouragement, direction and course correction inputs at all times

- A tenacious, self-motivated, result-oriented leader delivering outcome-based sales

- Possessing excellent negotiation skills, driving sales on the foundation of right person at right cost

- High cross-functional collaboration capability

- Excellent sales pipeline management to ensure forecast accuracy

Experience Required : 12-16 years of experience in BPO industry.