Chat360 - Vice President - Sales

POD Head - Sales

About Chat360

Chat360 is a technology startup, backed by a $150M group, that offers a Generative AI-powered customer engagement platform for enterprises across geographies. We work with 300+ Global Brand Leaders to consultatively leverage the latest AI technology to help generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. We have successfully processed over 100 million chats and positively impacted 10+ industries. The founding team consists of alumni from the London Business School and IIT.

Position Overview:

- The POD Head of Sales Department is a strategic leadership role responsible for driving sales growth and overseeing the Sales Development Representatives (SDRs) and Account Executives (AEs).

- This position requires a dynamic and experienced leader who can develop and execute sales strategies, mentor and manage the sales team, and achieve sales targets.

- The ideal candidate will have a proven track record in sales management, strong analytical skills, and the ability to build and maintain client relationships.

Responsibilities:

1. Sales Strategy and Execution:

- Develop and implement effective sales strategies to achieve organisational sales goals and revenues.

- Identify market opportunities and trends to position the company as a leader in the industry.

2. Team Leadership and Management:

- Lead, mentor, and manage the SDRs and AEs to ensure high performance and achievement of sales targets.

- Conduct regular team meetings to provide updates, share best practices, and address challenges.

3. Sales Operations:

- Oversee the entire sales process from lead generation to closing deals, ensuring efficiency and effectiveness.

- Collaborate with the marketing team to develop lead generation strategies and optimise the sales funnel.

4. Performance Monitoring:

- Set clear performance metrics and KPIs for the sales team and monitor their progress.

- Provide regular performance reports and insights to senior management.

5. Client Relationship Management:

- Build and maintain strong relationships with key clients and stakeholders.

- Address client needs and concerns to ensure customer satisfaction and retention.

6. Training and Development:

- Identify training needs and develop training programs to enhance the skills and knowledge of the sales team.

- Stay updated with industry trends and best practices to continuously improve the sales process.

7. Budget Management:

- Develop and manage the sales department budget, ensuring effective use of resources.

- Monitor expenses and optimise the cost-efficiency of sales operations.

8. Collaboration:

- Work closely with other departments such as marketing, product development, and customer support to ensure alignment and synergy.

- Participate in cross-functional meetings and contribute to overall business strategy.

Qualifications:

- Master's degree in Business Administration, Marketing, Sales, or a related field.

- Minimum of 3-10 years of experience in sales management, with at least 5 years in a leadership role.

- Proven track record of meeting or exceeding sales targets in a similar industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Strategic thinking and problem-solving abilities.

- Proficient in CRM software and Microsoft Office Suite.

- Ability to analyse sales data and generate actionable insights.

- Highly motivated and results-oriented.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Strong business acumen and understanding of market dynamics.

- Commitment to continuous learning and professional development.

We are looking forward to welcoming a dynamic and motivated professional to our team to help drive our success.

Compensation Ranges : upto 18lpa