Chat360 - Presales Consultant

Pre-Sales Consultant

About Chat360

Chat360 is a technology startup, backed by a $150M group, that offers a Generative AI-powered customer engagement platform for enterprises across geographies. We work with 300+ Global Brand Leaders to consultatively leverage the latest AI technology to help generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. We have successfully processed over 100 million chats and positively impacted 10+ industries. The founding team consists of alumni from the London Business School and IIT.

Position Overview:

We are seeking a dynamic and experienced Pre-Sales Consultant to join our team. The ideal candidate will have a strong technical background combined with excellent communication and interpersonal skills. You will play a key role in driving the sales process by providing technical expertise, crafting tailored solutions, and delivering compelling product demonstrations to prospective clients.

Responsibilities:

- Solution Development: Understand client needs and requirements to develop customized solutions using Chat360's product offerings.

- Technical Expertise: Provide in-depth technical knowledge and support to the sales team throughout the sales cycle.

- Product Demonstrations: Conduct engaging and effective product demonstrations to showcase the capabilities and benefits of Chat360's solutions.

- Proposal Development: Assist in the preparation of proposals, RFPs, and other sales documents.

- Client Engagement: Build strong relationships with potential clients by understanding their business challenges and presenting tailored solutions.

- Collaboration: Work closely with the sales, product, and engineering teams to ensure a seamless handover from pre-sales to implementation.

- Market Insight: Stay updated on industry trends, competitive landscape, and emerging technologies to provide strategic insights during the sales process.

- Feedback Loop: Gather and relay client feedback to the product team for continuous improvement of Chat360's offerings.

Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field.

Experience:

- Proven experience in a pre-sales, sales engineering, or similar technical sales role.

- Experience in the AI, chatbot, or SaaS industry is highly desirable.

Skills:

- Strong technical acumen with the ability to understand and explain complex solutions.

- Excellent presentation and communication skills.

- Ability to build strong relationships with both technical and non-technical stakeholders.

- Proficiency in CRM software and sales tools.

- Strong problem-solving skills and the ability to think strategically.

We are looking forward to welcoming a dynamic and motivated professional to our team to help drive our success.