Chat360 - Channel Partner Manager

Channel Partner Manager

About Chat360

Chat360 is a technology startup, backed by a $150M group, that offers a Generative AI-powered customer engagement platform for enterprises across geographies. We work with 300+ Global Brand Leaders to consultatively leverage the latest AI technology to help generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. We have successfully processed over 100 million chats and positively impacted 10+ industries. The founding team consists of alumni from the London Business School and IIT.

Position Overview:

As the Partnerships Manager, you will be responsible for developing and managing strategic partnerships to expand our market reach and drive revenue growth. You will work closely with cross-functional teams to identify, negotiate, and implement partnership opportunities, including white labelling, integrations, and co-marketing initiatives.

Responsibilities:

- Partnership Identification: Identify and research potential partners that align with the company's strategic goals.

- Relationship Building: Establish and maintain strong relationships with key stakeholders at partner organisations.

- Negotiation: Negotiate partnership agreements and ensure mutually beneficial terms.

- Strategic Planning: Develop and execute comprehensive partnership strategies to drive business growth.

- White Labelling Management: Oversee white labelling partnerships and ensure seamless integration with partner platforms.

- Product Integration: Collaborate with product and engineering teams to develop integration strategies.

- Co-Marketing Campaigns: Plan and execute co-marketing campaigns with partners to enhance brand visibility.

- Sales Enablement: Provide training and resources to sales teams on partnership benefits and offerings.

- Performance Tracking: Monitor and analyse the performance of partnership programs against KPIs.

- Market Analysis: Conduct market analysis to identify trends and new partnership opportunities.

- Customer Support: Ensure partners have the necessary support and resources for successful collaboration.

- Conflict Resolution: Address and resolve any issues or conflicts that arise in partnership relationships.

- Contract Management: Manage all aspects of partnership contracts, including renewals and compliance.

- Reporting: Prepare regular reports on partnership activities and performance for senior management.

- Event Coordination: Plan and coordinate joint events, webinars, and conferences with partners.

- Budget Management: Develop and manage the budget for partnership initiatives.

- Stakeholder Communication: Regularly communicate partnership progress and updates to internal stakeholders.

- Competitive Analysis: Analyse competitor partnerships and strategies to stay ahead in the market.

- Innovation and Improvement: Continuously seek ways to innovate and improve partnership processes and outcomes.

- Legal and Compliance: Ensure all partnership activities comply with legal and regulatory requirements.

Qualifications:

- Bachelor's or Master's degree in Business, Marketing, or a related field.

- 2+ years of experience in partnerships, business development, or a related role, preferably in the B2B SaaS industry.

- Proven track record of successfully managing and growing strategic partnerships.

- Strong negotiation and relationship-building skills.

- Excellent communication and presentation skills.

- Ability to think strategically and drive execution.

- Experience with white labelling and product integrations is highly desirable.

- Proficiency in CRM and partnership management tools.

Skills and Competencies:

- Analytical Skills: Ability to analyse sales data and partner performance metrics.

- Communication Skills: Strong verbal and written communication abilities.

- Interpersonal Skills: Excellent relationship-building and negotiation skills.

- Sales Acumen: Proven ability to drive sales and achieve targets.

- Strategic Thinking: Capability to develop and implement effective partnership strategies.

- Technical Knowledge: Understanding of IT industry products and market dynamics.

Preferred:-

- Knowledge about White Label Solutions/White Labelling

- B2B SaaS

- Experience in Channel Partner/Partnerships- Minimum 2 years

- Proposal Writing, Proposal Presentation Skills & Domain - IT industry (Must-Have)

Compensation Range :- Upto - 12,00,000.per year ( Depends Upon the Interview, Skill sets, Years of Experience & Candidate's profile.)

Schedule: General Shift

Experience: 3yrs-8yrs

Channel Partner: 2 years (Preferred)

Partnerships: 2 years (Preferred)

Product Demonstration Knowledge Must-Have

Knowledge about White Label Solutions/White Labelling

B2B SaaS

Experience in Channel Partner/Partnerships- Minimum 2 years

System Integrators