Chargebee - Global People Operation Manager

Responsibilities:

- Operations / HRIS

- Evaluate and enhance people data processes across the hire to retire spectrum.

- Works closely with Onboarding, Leaning & Development and IT Support teams to ensure seamless sharing of data and an ideal onboarding and employee experience.

- Identifies, campaigns and administers recommendations for system enhancements and changes to modules; collaborate with internal stakeholders (IT, HR Business Partners, Total Rewards, Talent Acquisition for current and future module configuration upgrades and/or implementation.

- Lead & collaborate with team to solve complex technical issues relating from data issues or mapping issues to working with external partners to solve configuration issues with the HRIS or any other HR systems.

Compliance:

- Own and administer data privacy practices across entities to include GDPR, EEO & other global compliance requirements.

- Own internal audit of HR Data, personnel records and sharing of information across internal business units.

- Leads education efforts on Data Privacy best practices across the Human Capital functions

- Responsible for auditing and control of user acces across all HR systems, portals and databases.

- Conducts review of appropriate user and admin access for respective systems, working closely with Chargebees Risk and Compliance teams.

Owner of People Data and Reporting:

Vendor Management:

- Own and manager People Success systems and processes including EOR (Employer of Record) gather and document business requirements, leading fit-gap analysis, as-is and to-be business process designs, and user acceptance testing for any new implementations or changes

- Own and manage the background check vendor relationship and processes.

- Ensuring compliance with background check completion and review across our operating entities.

- Support Talent Acquisition team regarding Applicant Tracking integrations, reporting & analytics.

- Need to transform recruitment data into consumable intel for business leaders.

- Work closely with project teams on new initiatives that involve changes and/or enhancements to HR systems.

Must Haves:

- At least 4 years of Human Resources Operational experience with a focus on Compliance, Data Management and analytics with a focus on vendor management.

- Minimum of 4 years of leadership experience

- Experience with HR systems requirements gathering for development of functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live, and vendor service support.

- Experience in system upgrades, enhancing and implementations across HR functions.

- Demonstrated ability to actively engage in hands-on work to support and enhance HR processes

- Strong employee service orientation with the ability to communicate effectively both orally and in writing, including explaining technical issues and solutions to non-technical audiences

- Demonstrated ability to work in a fast-paced, global environment and coordinate multiple projects/initiatives simultaneously while meeting deadlines and business objectives.

- Experience in change management while implementing new systems or propcesses

- Proactively and independently manage stakeholder expectations for timelines and deliverables throughout project lifecycle with little/no intervention from business/region leadership.

- Experience managing human resources compliance

- High ethical standards and ability to maintain confidentiality

- Attention to details and & an enthusiasm

Nice to Have:

- Significant experience working across global organizations in similar size and scale, to include interacting and influencing stakeholders in multiple regions and at multiple levels within the organization.

- Direct and indirect leadership experience working across departments (Finance, IT & Legal) in a fast-growing organization.

- Experience using SAP SuccessFactors

- An understanding of recruiting processes