Channel Manager/Content & Knowledge Distribution

Position summary:

- The Channel Manager position is a pivotal role enabling the distribution of knowledge content to the right person, in the right place at the right time, supportive of our vision of delivering knowledge in context.

- The Channel Manager is key to optimizing leverage and utilization of our high-value content and providing more effective content delivery through multi-site publishing. Inherent in this is a focus on findability and metadata rigor, together with challenging editorial quality and organisation style compliance.

Essential functions of the job:

- Embraces a strong business understanding of business and services, the needs of professionals and clients, and the related content supportive of this - using this understanding to inform intelligent decisions about content and channel optimization

- Develops an in-depth understanding of complex knowledge platforms (SharePoint-based and other) and the content managed within them; plans and assigns global resources to associated production tasks and deliverables as appropriate

- Acts in an executive editorial capacity, guiding content publication on significant internal websites and/or tools; leverages overall understanding of web content management, knowledge management and intranet information architecture best practices

- Responsible for suggesting and implementing enhancements to internal sites based on analysis of usage and other metrics

- Develops key relationships with product stakeholders, most critically community knowledge managers; manages stakeholder expectations; negotiates with and influences project sponsors

- Receives, synthesizes and prioritizes the demands and issues of stakeholders at a program management level, balancing community needs with firm-wide priorities

- Articulates complex content and technological concepts and issues in clear terms; anticipates and communicates ramifications of decisions and issues to stakeholders

- Reviews requests for Intranet content publication for alignment with strategy; draws upon extensive knowledge of firm services and markets to tag content with relevant meta data for publication through various internal and external channels

- Applies advanced principles and concepts to a wide range of work in a complex functional area; duties are varied in scope and require a broad knowledge base to perform; works independently on complex projects, although they generally recur

Analytical / Decision making responsibilities:

- Understands content value in the eyes of different audiences, and can translate this into decisions around metadata and channel management supportive of optimizing delivery channels

- Has a strong understanding of a product’s full range of functionality and a working familiarity with the type of content (including technical, professional literature) published through the tool

- Often acts as a project manager for medium-to-large projects or oversees significant portions of major or highly complex projects; advanced understanding of scope, schedule and planning; advanced understanding of time management, resource management and cost management

- Develops a strong understanding of the business drivers that determine success

- Analyzes the content management issues of products

- Identifies ambiguities with reported problems and proactively prescribes solutions

- Recommends courses of action and manages relationships for positive progress

- Applies judgment in tailoring methodologies, processes and practices to specific requirements of products and communities

Knowledge and skills requirements:

- Understanding of company strategy, services, and go to market approach and related content needs

- Ability to understand metadata and information architecture and its practical application

- Possesses an in-depth understanding of highly complex products and knowledge platforms and the content managed within them; articulates issues that arise in the operation of them and suggests solutions

- Able to prepare detailed guidance and to manage projects; manages multiple highly complex projects simultaneously

- Good organizational skills

- Strong teamwork and mentoring skills

- Strong technical skills and understanding of knowledge management principles

Job requirements:

- Bachelors degree or equivalent work experience

- 8 years or more related experience