Change Manager

Purpose of the role:

- The Change Manager will play a key role in supporting change management initiatives that enable desired organizational change with positive benefits and minimum disruption of business processes.

- This role will work with regional clients to support the promotion and delivery of messaging and adoption of impactful solutions to help clients drive toward their human capital goals.

- This position will focus on change management, communications, and organizational transformation.

- Uses a framework approach to plan and support change projects that address the organization's needs to modify structure and procedures due to changes in Human Capital Management.

- Follows Organizational Change Management (OCM) methodologies to conduct assessments of the current state, analyze stakeholders, identify risks, and establish the goals and milestones of changes.

Key performance indicators:

- Change management - understanding of the importance of change management within the implementation lifecycle.

- Project management - full understanding of end to end project management, including risk and issue management, milestone delivery and ensuring the project deliverable are on track for final go live delivery.

- Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing.

- Understanding - MSP, Headcount tracking, RPO, SOW, Early careers.

- Logical thinker - working with Subject Matter Experts to ensure project deliverables are met and follow logically.

Key responsibilities:

Project management:

- Support development and execution of change management strategies with plans to maximize adoption and usage, while minimizing resistance to change.

- Goals include faster adoption, higher program utilization, and proficiency with the changes that impact program users.

- Change management approach, delivery, measurement and reporting for RSR implementations.

- Support development of change management strategies by supporting or conducting workshops with clients to identify key initiatives from business process, program and technology design.

- Change Management for MSP, RPO, SOW, Headcount Tracking or blended solution implementations dependent on scale.

- Supports the analyses of client current state and establishes the best plan of action for Change Management during implementation, with the Senior Change Managers.

- Provides input into regular status reports submitted to the RSR senior stakeholders and Client Project and Senior Stakeholders inline with the project/program governance.

- Provides regional consultation to ensure awareness, service practices and procedures, and nurturing of client relations.

- Support project workstream owners to identify change impacts and supporting activities.

- Responsible for regional project change activities over multiple workstreams (technology, business process, workforce, partners).

- Execute on change communications, readiness assessment, project alignment and leadership communication.

Support:

- Adheres to guidelines, best practices and toolkits for functional implementation of an MSP, RPO, SOW, Head-Count Tracking or Blended solutions.

- Supports continuous improvements in the way-of-working, tools, methods and solution concepts.

Client & Customer Management:

- Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships.

- Works with the Workstream Leads and SME's, to facilitate their activities for the delivery of the services sold.

- Is the first point of contact for the client regionally regarding the change management strategy.

- Builds strong business relationships with the client.

Key competencies:

Intellectual strength:

- Randstad Sourceright leaders leverage strong intellectual power to identify patterns and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities.

Agility:

- Randstad Sourceright leaders leverage proactively address change on all dimensions.

- They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks.

Excellent execution:

- Randstad Sourceright leaders drive excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results.

- Is firm and courageous in leading execution.

Lead:

- Randstad Sourceright leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts.

- They set high standards and provide the support people need.

Connect:

- Randstad Sourceright leaders identify potential for synergies across the business and build commitment to achieve shared goals.

- They thrive on working with people that represent a mix of backgrounds, insights and perspectives.

Partner:

- Randstad Sourceright leaders build strategic partnerships with clients and stakeholders.

- They actively shape the external environment for the success of Randstad Sourceright, leveraging their personal credibility and thought leadership in getting people onside.

Compliance:

- Uses previous experience and knowledge to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.

Action Planning:

- Uses knowledge and skills to work independently.

- Project Management.

- Uses extensive experience, knowledge and skills to work independently.

Ideal Candidate:

Education:

- Bachelor or University degree preferably in Business Administration or Economics or relevant business experience.

- Project Management or Organizational change education/certification highly preferred experience.

- Minimum of 6+ years of Change/Organizational Management experience.

- Minimum of 8+ years of MSP/RPO/SOW or Human Capital consulting experience.

- Medium amount of transformation, change and organizational design experience.

- Experience of change management initiatives for large/mega size organizations knowledge.

- Evidence of a high level change management knowledge in MSP, RPO and preferably SOW.

- Understanding of the principles and frameworks of successful change readiness and change management.

- Understanding of project delivery and acceptance process within a fast-paced business environment.

Additional skills needed:

- Strong and open communicator, both verbally and in writing with excellent literate skills.

- Hands on working mentality and strong attention to detail.

- Ability to "think and act promptly".

- Strong and open communicator, both verbally and in writing.

- Strong planning and organizational skills combined with task and time management skills, positively influenced under time pressure.

- Project management: support and deliver change projects within agreed timescales and budget.

- Demonstrate a high degree of adaptability to move from one project to another and sometimes contributing to multiple projects simultaneously.

- Managing client relationships with excellent customer facing and interpersonal skills.

- Strategic thinking and excellent understanding of the client's needs; ability to manage the change management aspect during implementation of new solutions and drive transformation projects.

- Good understanding of the cultural differences between countries and local playing field.

- Sensitive in working and managing virtual teams.

- Strong influencing, communications and people management skills.

- Demonstrated skills in Smartsheet or similar project management tools.

- Experience of using and in-depth understanding of ATS, VMS or similar recruitment/ HR systems.

- Willingness to travel (regional and global) is required as appropriate.