Change Management Role - BFSI/Consulting Firm

Change Management

- A change manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.

- This person will focus on the people's side of change, including changes to business processes, systems and technology, job roles and organization structures.

- The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.

- The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.

- These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

- While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed.

- The change manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.

- The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

- The change manager will also support project teams in integrating change management activities into their project plans.

The change manager will :

- Apply a structured methodology and lead change management activities

- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

- Support communication efforts

- Support the design, development, delivery and management of communications.

- Assess the change impact

- Conduct impact analyses, assess change readiness and identify key stakeholders.

- Support training efforts

- Provide input, document requirements and support the design and delivery of training programs.