CenturyLink - Service Delivery Manager - Infrastructure Management

We are looking for Service Delivery Manager @ Noida.

Looking For someone with Good experience working in Service Delivery Management and Infrastructure Management. Must have Good experience into Operation Management and Should have exp working on cloud. Hosting Solution(Network or Infrastructure)

About Company:

Century Link is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. Visit www.centurylink.com for more information.

- The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers.

- Century Link provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers.

- The Company offers advanced entertainment services under the CenturyLinkTM PrismTM TV and DIRECTV brands.

- Headquartered in Monroe, Louisiana, Century Link is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.

Job Description

General Competence:

- Minimum 14 years of customer facing experience

- The candidate must be highly motivated, willing to work in a fast-paced, constantly-changing environment

- Customer centric, Team player, Strong influence and relationship management skills

- Strong communication and decision making skills

- Apply group problem solving and design making techniques to build understanding and agreement among people to achieve shared outcomes

- Work with internal clients and partners to understand business needs, offer advice and solutions and operating from a position of expertise balanced with a collaborative approach

- Build and maintain customer relationships

- Requires attention to detail, ability to meet multiple deadlines and adapt to changing priorities

- Requires excellent analytical, problem solving, organizational and time management skills

- Hands on experience in understanding & reporting the Service Level Agreements (SLAs) and Service Level Objectives (SLOs)

- Available in non-business hours to handle urgent issues

- Appreciation and understanding of Incident, Problem, Change, Request, Release, Capacity, Availability processes

- Experience in working with enterprise management tools like CA Unicenter, BMC Remedy, HP Open View, IBM Tivoli etc.

- Knowledge about integration and de-commissioning of IT assets into a corporate is desired

- Drive customer service review meetings including current performance, SIPs, Processes

Core Technical Competence:

- Must have ITIL and Service Delivery Experience during the operations phase

- Must have hands on expertise of advanced MS Project functionality and other project management tools

- Hands on expertise in managing multi-site, multiple clients, cloud implementations, server/network/database/storage/backup solution/ITSM tools upgrades, new hardware technology roll outs, and data center experience

- Strong knowledge about end to end lifecycle of IT Infrastructure Management Services

- Strong technical understanding of any of the technology towers - Compute, Network, Security, Database, Middleware, Messaging, Applications etc.

- Single Point of Contact (SPoC) for managing all operations handled for customers

- Work directly with resolver groups to ensure customer's day to day operations are handled seamlessly and that customer issues are resolved timely

- Handle customer expectations within the timelines

- Periodic updates on the operations health status with highlights on the low risk / high risk items

- Champion and advocate for customer requirements within the company

- Willing to travel to customer locations - Domestic & International as needed

- To ensure that operations teams are adhered to the processes as agreed with the customers

Amandeep