Center Manager - Healthcare

Center Manager

Job title: Centre Manager

Department: Operations

Reports To: Regional Manager

Responsibilities:

Operational Management:

- Oversee the daily operations of the centre, ensuring smooth workflow and adherence to all relevant protocols and regulations.

- Manage the centre's budget and resources effectively, optimizing costs while maintaining quality standards.

- Implement and monitor quality assurance programs to ensure patient safety and satisfaction.

- Develop and maintain relationships with key stakeholders, including doctors, nurses, embryologists, and other healthcare professionals to provide seamless patient care.

Financial Management:

- Develop and manage the centres budget.

- Monitor revenue and expenses, and identify areas for cost reduction.

- Oversee billing.

- Prepare financial reports for senior management.

Team Leadership:

- Lead and motivate a team of healthcare professionals, providing coaching and development opportunities.

- Foster a positive and collaborative work environment.

- Conduct performance reviews and address any employee concerns.

Marketing and Business Development:

- Develop and implement marketing strategies to attract new patients and raise awareness of the centre's services.

- Build relationships with referral sources, such as OB/GYNs and other healthcare providers.

- Analyze data and track key performance indicators to measure the success of marketing and business development initiatives.

- Participate in community events and outreach programs.

Patient Care:

- Create a welcoming and supportive environment for patients, ensuring their emotional and physical well-being throughout their treatment journey.

- Oversee the patient intake process, scheduling appointments, and managing patient records.

- Liaise with doctors and nurses to ensure patients receive the best possible care.

- Address patient inquiries and concerns promptly and professionally.

- Ensure patient satisfaction with the clinic's services

Knowledge Requirement:

- Extensive knowledge of hospital operations.

- Knowledge of the principles and techniques of administrative management, including organization, planning, staffing, training, budgeting, and reporting.

Qualification & Skills:

- Master's degree in healthcare administration, business administration, or a related field.

- Minimum 5 years of experience in healthcare management, preferably in a fertility clinic setting.

- Strong leadership and organizational skills.

- Excellent communication, interpersonal & problem-solving skills.

- Proficient in computer software, including medical record systems and financial software.

- Proficient in Microsoft Suite

- Proactive, Multi-tasking & analytical.

- Positive & pressure bearing.

- Pleasant, Presentable, Sensitive, Mature & composed.

- Understanding of fertility treatments and the emotional challenges faced by patients.

Abilities Required:

- To plan, direct, and coordinate program and administrative activities of a hospital and/or center.

- To instruct, direct, and evaluate employees.

- To delegate assignments, authority, and responsibility, to determine where a task can most appropriately be accomplished, and to establish management controls for follow-up.

- To formulate policies and procedures for smooth functioning of operations.

- To appropriately allocate available resources.

- To analyze and appraise facts and precedents in making administrative decisions.

- Ability to establish effective working relationships with professional, technical, management and clerical staff.

- Ability to remain calm & composed under pressure/crisis conditions.