Center Manager - Healthcare

Discipline - Sales

Subsector - Healthcare & Pharmaceutical

Location - Delhi NCR

About our Client - Our client is a leading Healthcare chain in India with a specialist focus on providing surgical solutions. Our client has expanded across over 15 hospitals in India in over 9 cities and is looking at an aggressive growth in this sector. Our client is known for their innovation in the Healthcare industry and capitalizes on the expertise of its doctors.

Job Description - Reporting to the CEO, you will be responsible for:

- Developing and implementing clinic-specific customer service, human resource, and financial goals & objectives consistent with strategic plan and goals.

- Achieving the revenue and operating targets of the center.

- Performing all aspects of human resource management, including recruitment and retention, analyzing staff mix and deploying staff, ensuring competency of staff through development and regular evaluation, and providing disciplinary counseling (in close co-ordination with Corporate HR).

- Ensuring customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through.

- Forecasting and monitoring staffing, capital and operating budget needs, evaluating and reporting on the clinic's market position, financial situation, space utilization, etc.

- Planning and organizing staff and facilities to meet customer needs.

- Ensuring routine maintenance is performed, problems corrected and systems put in place to ensure a safe, comfortable environment for patient care/service delivery.

- Marketing and promoting new and existing programs and services to patients and community.

- Participating in organization-wide committees to establish or improve customer service and administrative plans and policies.

- Representing the clinic to local community and business groups.

- Developing and implementing clinic-specific policies and procedures in accordance with company standards.

The Successful Candidate - You will be an MBA/MBBS with over 10 years experience in the Healthcare industry. You will have an experience managing P&L and an experience handling functions across Sales, Operations and Human Resources. You will have excellent communication skills and also have a proven track record of success within your previous roles. Experience handling Hospitals/Clinics would be preferred.

What's on Offer - Besides excellent compensation, you will also have a fast track career progression.

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