Center Manager - Digital Acquisition - BFSI

- Manage the Digital / Telesales team size of 100. Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management, Good knowledge of the financial market.

- Achieve acquisition and business targets

- End to end ownership of team level targets and cost budgets

- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc.

- Develop reward and recognition programs to achieve the desired business plan numbers

- Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments

- Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions

- Create a motivated workplace environment and ensure high levels of employee engagement to achieve higher vintage of employees.

- Handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels