CEGIS - Senior Program Manager - Learning & Development

Position Summary:

The Senior Manager Learning & Development will be responsible for designing, implementing, and evaluating a comprehensive learning strategy that aligns with the organizations goals and workforce development needs. This role will drive a culture of continuous learning, develop innovative training interventions, and ensure leadership and employee capability-building through tailored competency based programs.

This is a strategic role focused on fostering an environment of continuous learning and development within CEGIS. This role reports to the Principal consultant - Head of People & Culture.

Roles and Responsibilities:

1. Learning Strategy & Program Development:

- Develop an L&D roadmap aligned with organizational goals and future skill requirements.

- Design and implement learning interventions for employees at different levels.

- Promote a culture of continuous learning by integrating various methodologies such as training, e-learning, workshops, knowledge sessions, coaching, and job rotations.

- Leverage modern learning technologies (LMS, microlearning, gamification, AI-based adaptive learning, AR/VR simulations, etc.).

- Stay updated with industry trends and best practices to enhance training programs.

2. Needs Assessment & Stakeholder Collaboration:

- Conduct Training Needs Analysis (TNA) using surveys, performance reviews, and feedback loops.

- Partner with HR, team leads, and managers to identify skill gaps and development opportunities.

- Utilize data insights from employee engagement and performance reviews to refine training strategies.

- Facilitate succession planning and leadership development through structured programs.

3. Training Delivery & Facilitation:

- Deliver high-impact training sessions, ensuring engaging and effective content.

- Manage end-to-end training logistics, including scheduling, venue coordination, and post-training assessments.

- Develop Train-the-Trainer (TTT) programs to enable internal facilitators and subject-matter experts.

- Use storytelling, case studies, and interactive activities to enhance engagement and retention.

4. Evaluation & Continuous Improvement:

- Define and track KPIs and success metrics for training impact.

- Conduct regular feedback sessions and surveys to assess effectiveness.

- Use learning analytics to optimize future programs and address gaps.

- Drive the adoption of a Learning Management System (LMS) to enable digital learning, track progress, and generate insights.

- Prepare L&D reports and dashboards for senior leadership.

5. Budget & Resource Management:

- Develop and manage the L&D budget, ensuring cost-effective training solutions.

- Implement structured training approval workflows aligned with business priorities.

- Track vendor contracts and training expenses to ensure ROI-driven investments.

6. Career Development & Talent Growth:

- Assist managers with competency mapping and career planning discussions.

- Establish mentorship programs to connect senior employees with junior talent.

- Encourage employees to pursue external certifications and professional development opportunities.

7. Learning Culture & Employee Engagement:

- Foster an organization-wide learning culture through knowledge-sharing platforms and peer learning.

- Recognize and reward employees who actively participate in learning programs.

- Organize learning festivals, hackathons, and innovation challenges to drive engagement.

Required Qualifications, Skills and Abilities:

- Masters degree in Management with specialisation in Human Resources Management / Organisational Development

- 12+ years of experience in Learning & Development, Talent Development, or Organizational Development.

- Strong expertise in TNA, instructional design, digital learning, and leadership development.

- Experience in managing budgets, vendor relationships, and external training partnerships.

- Proven ability to implement innovative learning technologies.

- Excellent facilitation, stakeholder management, and strategic thinking skills.

- Exceptional multitasking, independent working, and cross-functional collaboration skills

- Excellent communication skills with the ability to simplify complex topics

- Strong analytical and critical thinking skills.

- Operating style suited to working independently and in a small organisation setting, where teamwork and resourcefulness are highly valued

- Intellectual curiosity and ability/willingness to constantly learn

Location and Compensation:

The ideal candidate will be based in one of the locations where CEGIS has offices; Delhi/Telangana/ Bangalore/Chennai and should be willing to travel, when needed. Remuneration will be competitive with Indian philanthropy and social sector pay scales and will depend on the candidates experience levels.

Why Join Us?

- Be a key driver in shaping a future-ready workforce.

- Work in a dynamic and innovative environment that values learning.

- Lead and implement cutting-edge learning solutions.

- Collaborate with senior leadership to influence organizational transformation through capability-building initiatives.