- Collect and manage demands from central Business
- Prepare recommendations for decisions-making at Change Control Board
- Maintain solution referential & design documentation
- Conduct pre-studies, deliver high level designs and support execution of IS&T projects.
- Create Functional specifications and Technical specifications.
- Define business process workflow in alignment with OOTB recommended practices.
- Understand various OOTB capabilities and design possible customizations.
- Construct and execute systematic test procedures for IS systems or customer usability requirements to establish compliance with design specifications.
- Produce documents and report to evidence certification requirements.
- Respond to user requests and issues, recording relevant information.
- Support the deploy, define and conduct the adapted trainings
- Support operations teams with regards to critical incidents
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