Category Manager - Apparels - Digital Commerce

Category Manager - Apparels - Luxury

Our client is a flagship digital commerce initiative of one of the Leading Retail Group in India. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury. It has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.

- Building & Executing the Category Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers.

- Building selection: Determine ever-evolving customer needs, monitor local and global trends & grow selection to cater to those via onboarding necessary brands & sellers.

Demand generation: Work with marketing teams to come up with innovative promotions as well as to get support for marketing campaigns.

- Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons with the eventual objective of delighting customers during each step of the order journey.

Skillsets :

- Strong bias for action alongside strong interpersonal, communication, and collaboration skills

- Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously

- Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)

- Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios

- Excellent written and verbal communication skills

Qualifications :

- MBA from Tier 1 institute

- 3-6 years of relevant category management experience

- Experience in the apparel category is preferred