Category Head - Luxury Home Decor

Category Head Luxury Home Decor

Business Responsibility Areas Key Performance Indicators :

- Operational excellence , Connect with customers/AIDs in-store, providing personalized assistance and guidance throughout the shopping experience.

- Understand customers' needs and preferences to recommend suitable options within multiple categories.

- Conduct product presentations to showcase collection and provide solutions to drive sales.

- Follow up with customers to answer questions, address concerns and finalize the sales transactions.

- Maintain strong relationships with clients/AIDs to ensure repeat business.

- Maintain thorough knowledge of our product offerings, including materials, finishes, customization possibilities, etc.

- Convert online leads into sales through follow-up, product presentations, etc.

Responsibilities in store :

- Train a team of executives to deliver operational excellence and convert leads into sales.

- Keep the showroom organized and visually appealing ensuring that the displays are well maintained and up to date.

- Maintain well organized data base of quotations, references, enquiries from clients/AIDs and ensure timely follow-ups through team.

- Lead the Sales team to meet and exceed sales targets to contribute to the success of the home dcor category and consequently the retail showroom.

Brand Coordination :

- Act as a liaison between the company and international or national home dcor brands and artisans.

- Scout new brands/artisans and lead partnerships.

- Facilitate communication for order processing and brand related queries.

- Ensure adherence to brand guidelines and quality service through sales & marketing.

Administrative Support :

- Understand and train staff on internal company processes along with product knowledge.

- Together with the management team, establish monthly/weekly targets for the store and individual team members.

- Prepare regular reports and presentations for senior management, highlighting key performance metrics, achievements, and challenges.

Team Management & Training :

- Provide ongoing training to enhance product knowledge and design solutions.

- Lead the Sales team to meet and exceed sales targets.

- Foster a culture of continuous learning and improvement within the team.

- Strong interpersonal skills with the ability to build rapport and establish trust with clients.

Client and AID Engagement :

- Build and maintain strong relationships within the organization and with AID's and/or potential clients.

- Act as a knowledgeable point of contact addressing inquiries and facilitating design discussions.