Casio - Senior Assistant Manager - Training

- Evaluate and identify the training needs of the store staff and the area sales managers for Pan India.

- Design the training strategy for the current financial year and monitor the timely adherence to the same

- Responsible for - Content Development & Design for the existing and new modules

- Implement the training strategy by undertaking training delivery for the Pan India region

- Conceptualize & drive seasonal product Training & refreshers (SS & AW)

- Analyze existing New Hire induction processes for the store staff and measure effectiveness

- Plan & design Refresher Training capsule modules and training hand-outs for enabling the staff to company processes & knowledge

- Review and monitor training initiatives taken by Area Sales Managers in their respective stores

- Participate in reviewing the training SOPs and updating the same

- Implement the Product Assessments across the region to ensure retention & analysis for refresher training

- Training Feedback Analysis for continual improvement in the training function

- Responsible for - Content Development & Design for the existing and new modules for New Store Opening Induction; Existing store new hire(s); & in-store Induction plan

- Instrumental in implementing the training strategy by undertaking training delivery

- Plan & Conceptualize Career Development Plan for varying levels across the Stores (Associate to Officer; Officer to Department Manager; Department Manager to Assistant Store Manager)

- Analyze existing Refresher Training modules and conceptualize the way forward for ensuring retention by the staff (company processes; products & retail basics)

- Monitor & guide training initiatives taken by Assistant Store Managers in their respective stores on a monthly/quarterly basis

- Lead the training strategy for all varied staff groups in the region (Associate-Officer-Department Manager-Assistant Store Manager)

Important KPI:

Development of Training Content:

1. Creation & Updating of Training Content

2. Product | Service | VM: On New Releases

3. Soft Skills | KPIs | Checklists: Need to be Based

4. Focus on: Lucid| Engaging | Understanding Ease | Facilitates Self Learning

Train The Trainer:

1. Identifying & Training Potential Trainers within the Sales Team

2. Increase bandwidth & reach of Training - Reduce Rollout Time

3. Equipping Identified Trainers with relevant knowledge & skills to conduct Standardized Training

4. Shadow Training Sessions with Buddy Trainers to sync Delivery with Expectations

Training Need Identification:

1. Identifying Knowledge Gap to Plan Remedial Training Session

2. Post Training Evaluation of Effectiveness & Future Corrective measures

Monthly Training Calendar:

1. Facilitate Methodical Planning and Effective Execution of Training

2. Clarity about Training Agenda | Trainer | Batches | OJT Training Sessions

3. Ongoing Tracking of the Training Program

Post Training Evaluation:

1. Recording & Reporting of Training Sessions

2. MIS for Future References & Trainees' Performance Evaluation

3. Post-Training Effectiveness Mapping