Cars24 - Senior General Manager/Associate Director - Operations - Buyer Documentation

About the role :

- We are looking for an experienced Customer Oriented Professional to lead and oversee the Processes involved in the Documentation Operational Experiences for our buyers. You will be responsible for building a world class operational capability to handhold buyer through the documentation and ownership transfer journey with NPS dedicated target

- The ideal candidate will be well-versed in all matters business. A competent leader who is able to provide guidance that enhances performance in a manner which incorporates the company's vision and culture.

Roles & Responsibilities:

- Develop goals and objectives that leads to Hassle Free Buyer Documentation Journey and create happy experience

- Manage Operational Grievances and sensitive cases. Also, creating sustainable strategies to auto-resolve as much as possible

- Ensure that the company has the adequate and suitable resources to complete its activities. Organize and coordinate in ways that ensure maximum productivity

- Treating each escalation on priority and work towards improvisation so as to solve for long-term

- Improve efficiency and effectiveness of the department

- Cross functional leadership across various departments

- Gather, analyze and interpret external and internal data and reports

- Assess overall company performance against objectives

Requirements:

- 6+ years of experience preferably in a fast paced eCommerce/ internet or retail industry

- Prefer Masters degree or similar from a Tier 1/2 Institute

- Excellent organizational and leadership skills

- Outstanding communication and interpersonal abilities

- Thorough understanding of diverse business processes and strategy development

- Should have handled a team earlier