Capwise Finance - Product Manager/Senior Product Manager

Job title: Product Manager/Sr. Product Manager

Location: Mumbai

Report to: Head- Products and Partnerships

Industry: Banking / Financial Services/ Payments

Experience: 3+ years

The Role :

- Capwise Financial Services Pvt ltd is looking for bright and dynamic talents committed to building relationships and delivering results for its Fintech Division.

- We are looking out people with Design, implement & follow up new features to enhance user experience.

- Understand automate & Minimise the process and steps.

- As a Product Manager you will take ownership of your teams product roadmap and manage the end to end delivery of new features.

- To be successful youll collaborate with a talented team of engineering, commercial, and of course product colleagues.

- You will enjoy this role if you care about helping small businesses succeed, you enjoy creating innovative technology, and you want to see ideas quickly shipped into production.

Key Accountabilities for the Product Manager Fintech

- Own the product roadmap for your team, and be responsible for setting priorities, backed up by data and customer feedback

- Be the voice of your customers, and ensure a high-quality customer experience

- Work closely with software engineers and turn requirements into wireframes, specifications and user stories

- Work with stakeholders across the business to identify new opportunities and help them understand how technology can better achieve their goals

- Manage the end-to-end delivery cycle of product features, including roll-out to customers and across the internal team

Duties & Responsibilities :

- Understand the product vision and strategy

- Create product roadmap, identify the product market fit, areas for investment and potential for innovation in the market

- Break down the product vision and design product strategy to achieve vision

- Business Requirements - Create and maintain business requirements for the technical teams

- Execution of Product Planning and Development Include customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements

- Document insights and interaction models based on user feedback

- Conduct usability tests to validate business ideas

- Prepare detailed product documentation to aid in seamless communication across the functions such as product, design, engineering, business etc

- Work as a product owner as part of our agile teams, run sprints and lead product delivery

- Building the Application workflow along with IT & Programs. Ensuring all product matrices and policies are included.

- Create Product prototypes and design flow; present the mock designs to the team/ management and seek approval to take live

- Coordinating with cross-functional teams like Technology, Sales, Credit and Operations, to create and continuously enable changes in application form, workflows, policies etc.

- Defining new processes and documenting of processes related to the loan life-cycle

- Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time

- Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, LMS/CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility

- Research new technological trends so as to figure out how to incorporate them into products

- Lead the development of project plans, schedules, budgets, and appropriate systems documentation

- Manage existing partner Bank and NBFC's & increase Share of Wallet.

- Study consumer insights, technology trends to develop end to end strategies

- Achievement of business targets in terms of volume growth, product mix.

- Skilled in planning & execute sales promotion plans & activities.

- Understanding of Digital Loan ecosystem

- Develop new product plans & new customer segments

- Liaising with Technology Digital Fulfilment teams and other stake holders

Knowledge, Skills & Competencies / Language :

Relevant Work Experience : Minimum years of experience : 3+ years of work experience, Business Analysis with specialization in Analytics. Preferably in NBFC .

Preferred industry experience Financial Services, NBFC/ Banks, Fintech etc.

Skills Required :

- 3+ years- of relevant experience in building, scaling and delivering highly successful and innovative financial systems.

- Analytical and data driven in decision making.

- Collects whatever data is necessary to inform product direction, whether in the form of user experience or other business metrics.

- Is self-driven with a high sense of ownership and urgency.

- Should have a track record of successfully delivering projects on time to scope, with high quality.

- Can clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal stakeholders to customers.

- Has good understanding technology and can wear business hat when required.

- Someone who has rolled up sleeves and done stellar development work in FinTech/ B2B / B2C product organization

Qualifications :

- Bachelors in Commerce/ Finance/ technology/ engineering

- CA/ MBA/ Masters in Finance (preferred)

Requirements of the Job : The position is based at Mumbai

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age